Head of / VP Customer Success, Intruder
£100-140k
+equity +commission
1 day a week in office
Cloud-based vulnerability scanner
Job no longer available
Cloud-based vulnerability scanner
21-100 employees
Job no longer available
£100-140k
+equity +commission
1 day a week in office
21-100 employees
Company mission
To find cyber security weaknesses before the hackers do.
Role
Who you are
- Experience leading high-performing global Customer Success teams within a fast-moving startup environment, which utilised a product-led growth methodology
- Track record of developing and executing projects to improve retention and expansion rates
- You've implemented a range of different Customer Success tools/technology that enable you and your team to be successful
- Experience working with a global customer base (North American experience ideal)
- An interest in cyber security or technology
What the job involves
- As our Head of Customer Success, you will have the opportunity to lead the Customer Success and Support functions
- This role is responsible for establishing and embedding best practices through the team and business, whilst working collaboratively with the wider GTM and Product teams to deliver excellent customer experiences
- As Head of Customer Success, you will have ownership over the NPS, churn, and expansion metrics - working to understand our customer base and hit the company targets
- Our mission is to help customers achieve their goals, increase product utilisation, and ultimately increase NRR
Application process
- Company intro (30 minutes, remote): initial chat with the people team for you to learn more about the role and tell us what you're looking for
- Interview (60 mins): Deep dive into the role and your skillset with Chief of Staff and Head of Customer Success
- Take home task, to be reviewed by the team
- Presentation panel interview (90 mins) with the leadership team
Salary benchmarks
Our take
Intruder is a proactive security monitoring platform for internet-facing systems. It aims to help organisations reduce their cyber attack exposure by providing effortless cyber security.
Intruder was founded in 2015 to help solve the information overload crisis in vulnerability management. Having worked both as an ethical hacker for tier one companies, and for blue teams defending critical national infrastructure, Founder Chris Wallis noticed that while vulnerability management tools were great at finding issues, they were less useful when it came to prioritising them, tracking them, and timely alerting when problems arose. Quite simply - the most important issues were often getting lost in the noise. Intruder aims to help divide the needles from the haystack, focusing on what matters, while ignoring the rest. Effective cyber security is about getting the basics right - Intruder helps clients do that, saving time on the easy stuff, so they can focus on the rest.
Intruder believes that cyber threats are ever-changing and require dedicated oversight while existing services are overly complex to configure and operate. The jargon produced is often confusing, requiring specialist interpretation. Intruder aspires to provide a simple cloud-based security solution which continually scans clients' digital assets, highlighting vulnerabilities and outlining remediation advice in the simplest terms.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2020
$0.8m
SEED
Dec 2018
$0.4m
SEED
Total funding: $1.3m
Company benefits
- Share options so you can benefit from our success
- 28 days paid holiday plus bank holidays, and an additional 5 unpaid if you wish to take them
- Flexible working - you can work from home, but you should be in a position to work from our Shoreditch office 1-2 times a week if you're London-based
- Regular (optional) socials to have some fun. In the past we've explored virtual worlds, played laser tag in VR, and had way too much fun at the cabaret
Company HQ
London, UK
Leadership
Chris Wallis
(Co-Founder)Over a decade experience in cyber security. Worked for big four consulting and international finance organisations. Has advised numerous FTSE 100 companies on cyber security.
Patrick Craston
(CTO & Co-Founder)PhD. Computer Science specialising in artificial neural networks. Expert domain knowledge from six years experience working at one of the UK’s leading cyber security agencies.
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