Senior Account Manager, Docebo

Enterprise

CA$219.6-292.8k

OTE

+ Employee Share Purchase Plan

Senior and Expert level

Toronto

Remote from Canada

More information about location

Multi-product learning suite

Be an early applicant

Multi-product learning suite

501-1000 employees

B2BArtificial IntelligenceEnterpriseEducationTrainingLearningSaaS

Be an early applicant

CA$219.6-292.8k

OTE

+ Employee Share Purchase Plan

Senior and Expert level

Toronto

Remote from Canada

More information about location

501-1000 employees

B2BArtificial IntelligenceEnterpriseEducationTrainingLearningSaaS

Company mission

To redefine the way enterprises learn by applying new technologies to the traditional corporate learning management system market.

Job

Company

Role

Who you are

Excellent organizational skills, with the ability to keep pipelines updated and organized
Strong communication and rapport-building skills, capable of leveraging technology for remote interactions
Agile and flexible, with the ability to problem-solve and adapt quickly
Ability to deal with senior executives on complex business issues
Impeccable negotiation skills and a consultative approach to client interactions
Ability to analyze data and make sound, timely decisions

What the job involves

As a Senior Account Manager - Enterprise at Docebo, you will be pivotal in driving the growth of our clients
Your role will involve managing, expanding and renewing a portfolio of Enterprise accounts, helping ensure clients achieve and extend their learning goals and business outcomes
You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers to support client needs and facilitate growth
Develop and execute growth plans for your book of business
Lead processes to expand or modify customer usage of Docebo
Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint
Use empathy, curiosity, and innovative thinking to understand and meet customer needs
Establish and maintain strong relationships with clients, understanding their business initiatives and goals, and be able to develop a point of view from an outside in perspective
Interact with senior executives in accounts to both build rapport, develop long term relationships and understand their key business and learning strategies
Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives
Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities
Ensure all account-related data is current and accurately reflects the status of each account
Analyze data to drive strategic conversations and objectives with clients
Use data and AI to help develop messaging & demonstrate the strategic value a customer is achieving or can achieve with their current or future offering you are presenting
Increase customer satisfaction, loyalty, and retention by creating positive customer experiences that drives customer growth
Achieve and exceed sales and retention targets consistently

Our take

E-learning has become a huge sub-sector in the corporate training market. Driven by a growing trend of remote work and training, the global online e-learning market was approximately $325 billion in 2025 and is forecasted to grow considerably, up to $665.06 billion by 2031.

Docebo is one of the key players in this industry, its easy-to-use, highly configurable and affordable learning platform has the end-to-end capabilities and critical functionality needed to train internal and external workforces, partners and customers. Bringing a broad range of learning materials together on one platform has created a highly scalable product that has become a market leader over the last decade.

Docebo's client base includes some of the world's biggest companies, such as Amazon, Walmart and Coca-Cola. The company's international expansion strategy has remained its primary focus, building offices worldwide, acquiring companies (such as Skillslive) and completing two successful IPOs.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

9% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (2.7)

Company

Funding (last 2 of 3 rounds)

Feb 2015

$3m

SERIES A

Feb 2012

$2.8m

SEED

Total funding: $6m

Company HQ

Fashion District, Toronto, ON

Leadership

Claudio Erba

(Founder & Chief Innovation Officer)

Former Product Manager for Selpress. Former Board Member VP at Rysto.

Salary benchmarks

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