Senior Implementation Specialist, Socure
$120-135k
Comfortable with 10-20% travel
Digital ID verification & fraud protection
Open for applications
Digital ID verification & fraud protection
201-500 employees
Open for applications
$120-135k
Comfortable with 10-20% travel
201-500 employees
Company mission
To verify 100% of good identities in real-time and completely eliminate identity fraud on the internet.
Role
Who you are
- BS/BA in business administration, engineering, math, economics, statistics, computer science or other relevant field is preferred
- 5-7 years experience in Technical Account Management, Technical Support Engineering, Business Analysis, Implementation Management, or similar
- Experience with SaaS implementations, application development integrations, service and support processes
- Experience managing complex enterprise accounts and orchestrating a cross-functional account team
- Experience working with APIs and API integration with various programming languages
- Experience with SDKs, developer frameworks, mobile device and web application development
- Comfortable conducting product overviews and product demonstrations with clear, complete messages
- A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
- 10-20% travel
Desirable
- Industry: Prior experience with financial services, sponsor banks and financial regulations
- Technologies: Prior production experience with JavaScript, Native iOS and Android, React, Node.js or similar
- Domain: Prior experience with identity fraud, KYC, consumer watchlists, and DocV technologies
- Experience with Data Science and statistical data analysis
What the job involves
- The Senior Implementation Specialist is the face of Socure throughout the customer journey for all types of customers with the exception of our enterprise accounts
- Implementation Specialists will work closely with more Technical Account Managers assigned to enterprise customers to ensure successful implementation of product and use case upsells in order to grow in their breadth of product and industry knowledge
- Drive customer satisfaction through understanding customer needs, providing responsive service to customer questions and issues
- Provision customer accounts and configure connectivity
- Provide project management / guidance to customers through the implementation, integration of Socure’s products and services
- Train customers to use the solution effectively
- Assist Technical Account Managers with product and use case upsell implementations
- Develop technical and customer-facing acumen through ongoing training and mentoring opportunities
- Be available for off hours to monitor customer production deployments of Socure’s products
Our take
Socure is an identity platform that aims to improve customer identification for digital transactions. The company is part of a growing market, with rivals in this competitive space including Signifyd, Riskified, AppsFlyer, ClearSale, Kount, SEON, and Fraud Fighters.
The engine delivered by Socure encompasses KYC (Know Your Customer), identity fraud detection, and document verification. With it, companies can scale rapidly by onboarding more good customers, and prevent online fraud. In addition, underbanked consumers who have been excluded from online services by outdated ID verification can gain access to critical benefits and services online.
Socure has rapidly escalated in popularity, and reached a valuation well over $1 billion. Though not immune from the economic downturn of late, which resulted in two high-profile rounds of lay-offs, the company has secured considerable additional funds that will strengthen its financial position as it moves to capitalize on the ever-growing importance of identity verification and trust.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Nov 2021
$450m
SERIES E
Mar 2021
$100m
SERIES D
Total funding: $646.6m
Company benefits
- Health: Comprehensive medical coverage, including vision, dental, and FSA
- Parental Leave: Generous leave allowance for parents-to-be
- 401k: Pre-tax savings for retirement
- Life Insurance: Protect your family in case of emergency
- PTO: Take as much time as you need, when you need it
- 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
- WFH Allowance: Generous reimbursement program to maximize your WFH setup
- Deskpass: Work in an office environment whenever you feel the need
- Mental Health Provider: Connect with clinicians when you need it
- Learning & Development: Self-education allowance & free career coaching
- Employee Assistance Program "EAP": Lifestyle resources available as well as additional mental health resources
- Fertility Provider: Family planning solutions for those interested
- Personal Legal Support: Significant discounts with RocketLawyer
Company HQ
Incline Village, NV
Articles
Leadership
Johnny Ayers
(CEO)Founder & General Partner of Switch Hit Ventures. Having been a Senior Consultant at IBM, they became COO and Board Member of Endeavor Up. Since then, was an Advisor at Pager and later founded Socure in 2012.
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