IT Ops Engineer, Fetch
$101.9-119.9k
+ Equity
3+ days a week in office
Mobile shopping and rewards platform
Be an early applicant
Mobile shopping and rewards platform
1001+ employees
Be an early applicant
$101.9-119.9k
+ Equity
3+ days a week in office
1001+ employees
Company mission
To empower consumers to live rewarded and help brands create lifelong customers through the power of Fetch Points.
Role
Who you are
- This role requires both hands-on technical expertise and a proactive mindset; anticipating challenges, reducing friction, and helping the organization move faster with confidence
- Experience administering users in G Suite, Okta, or comparable SaaS platforms
- Demonstrated ability to support end users with a professional, approachable, and service-oriented mindset
- Strong working knowledge of both macOS and Windows environments
- Understanding of SAML and SSO concepts, including experience with tools like Okta or OneLogin
- Familiarity with UNIX scripting, automation tools, webhooks, and basic API request concepts
- Ongoing interest in and awareness of current consumer technology trends
- B.S. Computer Science, Information Systems with equivalent experience in an IT role
Desirable
- 5+ years in IT support or system administration, with a focus on Okta, Atlassian tools, and Google Workspace
- Previous experience in a startup environment
- A functional understanding of networking concepts
- Excellent verbal and written communication skills
What the job involves
- AI & Data at Fetch sit at the center of how we understand our business, make decisions, and build intelligent products
- The organization operates as an integrated AI & data ecosystem, spanning multiple disciplines, including data engineering, analytics engineering, machine learning, experimentation, and data platforms, all working together to turn data into durable business and customer impact
- Teams operate in complex problem spaces where requirements evolve, tradeoffs are constant, and the right answer is rarely obvious
- Success depends on strong technical judgment, comfort with ambiguity, and the ability to gather context and make informed decisions while balancing quality, performance, scalability, and responsible use
- Practitioners across this org contribute hands-on to production systems, analytical foundations, and intelligent features
- You will collaborate closely with product, platform, and engineering partners, help shape standards and best practices, and ensure our AI and data capabilities scale reliably as Fetch grows
- As a Senior IT Operations Engineer, you will play a critical role in scaling Fetch’s internal technology ecosystem while providing on-site support
- You’ll manage and optimize a diverse SaaS environment, ensuring employees have secure, reliable, and seamless access to the tools they depend on
- You’ll lead complex troubleshooting efforts, drive automation and process improvements, and partner closely with Security, Engineering, and business teams to continuously improve how we operate
- Be on-site IT support at our New York office (at least three days a week) User Support and Troubleshooting
- Provide Level 2/3 support for identity, collaboration, and productivity tools
- Develop and maintain IT documentation, guides, and knowledge base articles
- Lead IT support efforts for incident response and root cause analysis
- System Optimization and Automation
- Identify opportunities to streamline IT processes through automation and scripting
- Assist in implementing new tools and solutions to improve IT service delivery
- Identity and Access Management (Okta)
- Manage and configure Okta SSO and MFA policies for user authentication
- Create and maintain user lifecycle workflows, including onboarding and offboarding processes
- Troubleshoot identity-related issues and maintain security compliance
- Integrate and manage third-party applications with Okta for SSO
- Atlassian Suite Administration (Jira, Confluence, Bitbucket)
- Administer Jira projects, workflows, permissions, and automation rules
- Maintain Confluence spaces, user permissions, and best practices for documentation
- Support Bitbucket configuration, repositories, and user access
- Troubleshoot user and system issues and optimize tool performance
- Administer SaaS apps and account access for the tools our team depends on, including: Okta, G Suite, Atlassian (Jira, Confluence), Slack, Zoom, Apple (macOS, MDM, ABM, VPP), Microsoft (Windows 10, Azure AD, Office 365, Intune), and AWS (IAM, Route 53)
- Be a technical resource for questions related to the above tools, with the ability to produce an appropriate solution
- Applying best practice security policies and strategies
- Create and maintain quality technical documentation that describes the processes and systems you work with
- Multi-task on assignments, prioritize and deliver on routine tasks and assigned projects
Our take
Leading mobile shopping and loyalty platform Fetch has seen explosive success in recent years. Its concept is simple: users receive spendable points in exchange for scans of their shopping receipts.
The app has tens of millions of daily active users with even more downloads, and has seen impressive growth, having now reached 'unicorn' status twice over. This should come as no surprise. Brand reinforcement is crucial to customer retention and acquisition - but it is harder than ever, with the fragmentation of choice on the market and the declining efficacy of marketing. So material loyalty benefits are likely to prove a crucial tool in creating and leveraging a strong customer base.
Whilst Fetch faces competition from similar receipt-scan rewards platforms like ReceiptPal and Ibotta, it grew into a profitable company in late 2023. And its using its most recent Morgan Stanley-backed funding to aggressively add brand partners at a competitive pace and onboard staff at a level that promises strong continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$120m
SERIES E
Mar 2021
$210m
SERIES D
Total funding: $456.6m
Company benefits
- Equity: Hop on the rocketship and have your own stake in Fetch's success with generous equity.
- 401k Match: Fetch matches 100% of the first 4% of your 401(k) contribution.
- People Benefits: Enjoy a competitive suite of ebenfits to promote health for you and your family,. Medical, Dental, and Vision insurance. Flexible Spending Accounts & Health Savings Account, with automatic employer HSA contributions per pay period. Family forming benefit with $10k lifetime stipend.
- Pet Benefits: We know your furry friends are family, too. Pet insurance is fully covered for your first pet.
- Continuing Education: Fetch provides $10,000+/year in education reimbursement support for job-related courses or programs.
- Flexible Paid Time Off: At Fetch, you'll plan your time off as you see fit with our flexible PTO policy. On top of our flexible PTO, Fetch observes 9 paid holidays as well as a year-end-week-long break.
- Robust Leave Policies: Fetch offers generous leave time for health and personal needs, including 20 weeks of parental leave for primary caregivers and 14 weeks for secondary caregivers + $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Experience our beautiful work spaces, or get things done from the comfort of your couch. Choose what's best for each day.
Leadership
Wes Schroll
(Co-Founder & CEO)Co-founded Fetch while an undergrad at UW-Madison and grew the company into the nation's No. 1 rewards app, connecting millions of consumers with their favorite brands.
Tyler Kennedy
(Co-Founder & SVP of Operations)Studied Business Administration at the University of Wisconsin-Madison. Founded his first company, Baker's Marine Services, a yacht detailing company, when they were only fourteen.
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