Technical Support Specialist, Anrok
$72-100k
Offers equity
3 days a week in office
Sales tax solution for SaaS businesses
Be an early applicant
Sales tax solution for SaaS businesses
101-200 employees
Be an early applicant
$72-100k
Offers equity
3 days a week in office
101-200 employees
Company mission
To be the compliance platform powering the digital economy.
Role
Who you are
- You have proven experience in a product support role, with a strong background in technical support, preferably in a software or technology industry
- You have a customer-centric mindset with a passion for delivering exceptional support and building positive relationships with customers
- You have experience working with Product and Engineering teams to improve the product and internal tools
- You enjoy engaging with customers and stakeholders and take a proactive position when solving challenging problems
- You have strong communication and interpersonal skills, with the ability to articulate complex concepts and processes clearly and concisely
- Nice-to-have: you have experience building on Zendesk
What the job involves
- Anrok is hiring a Technical Support Specialist to be on the front line of our customer experience
- You will become an expert in Anrok's product and support process, help customers resolve technical and product questions every day, and turn what you hear into better documentation and a better product
- Interact daily with our customers to provide Technical and Product Support
- Work closely with the Technical Solutions Engineering team to expand the resolution rate of Technical Support
- Develop and improve technical support documentation both internally and in our help center
- Collaborate closely with the engineering and product teams to communicate customer issues, provide detailed bug reports, and work together to troubleshoot and resolve technical problems
- Work closely with A.I. assisted tools and approaches to improve the quality and efficiency of responses to Anrok customers and improve documentation in multiple knowledge bases
Our take
Software is becoming an increasingly taxable enterprise, in increasingly nuanced and jurisdiction-specific ways thanks to new rulings in the late 2010s. SaaS companies need to keep track of both their physical and economic nexuses, leaving many companies scrambling to stay compliant. Anrok has developed a simple API-based solution to help companies get there.
Anrok's no-code, out-of-the-box tool helps businesses easily calculate sales tax monitoring, calculation, and remittance wherever their product is used, and easily identify new exposures. It’s a simple solution to a complex problem, and the result for Anrok has been impressive funding and strong growth in the short few years it’s been in operation.
This will in part be thanks to the company’s astute pricing model: much like SaaS businesses themselves, it’s based on demand. This makes it scalable enough to encompass both smaller and enterprise SaaS clients. This, in turn, means Anrok’s addressable market within the SaaS sector is substantial. And that’s a sector that in itself is continuing to see remarkable growth. All this makes it a promising, and as of yet fairly unchallenged, position that Anrok is carving out.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Aug 2022
$2m
SEED
Mar 2022
$0.2m
SEED
Total funding: $2.2m
Company benefits
- Competitive equity
- Company-wide holidays and paid time off
- 100% paid medical, dental, and vision
- Generous parental leave
- Bi-annual company-wide offsites or onsites
- One Medical membership
- Learning and development stipend
Company HQ
Bernal Heights, San Francisco, CA
Leadership
Michelle Valentine
(Co-Founder & CEO)A Stanford grad, who worked in Investment Banking at Goldman Sachs, and then on Product at Airtable. Has also worked as an Investor at Index Ventures, and independently as an Angel with M Valentine LLC.
Kannan Goundan
(Co-Founder & CTO)Kannan has extensive experience as a Programmer at ViaSat, Fortify Software, Dropbox, and Airtable.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 18 more jobs at Anrok