Inside Sales Associate, Industrious
Europe
Salary not provided
Junior and Mid level
London
Office located in Fitzroy Street, London
Coworking & private office space
Job no longer available
Coworking & private office space
1001+ employees
PropertyB2BProductivityOffice
Job no longer available
Salary not provided
Junior and Mid level
London
Office located in Fitzroy Street, London
1001+ employees
PropertyB2BProductivityOffice
Company mission
To meet people where they are to deliver a better work experience.
Role
Who you are
- You have 2-3 years of experience in business development, broker relationships, or sales
- You love talking with people on the phone and can effortlessly build relationships and trust with prospective members in a virtual environment. You’ll execute outbound sales initiatives through daily activities to achieve weekly targets. Through all of these actions, you’ll be giving your leads a taste of the Industrious values and service principles they can expect once they become members
- You love being busy and are an exceptional multi-tasker. You’ll be managing leads across multiple European buildings, developing pipeline from marketing campaigns, handling enquiries via email, phone, and chat, following up with prospective members, and ensuring a smooth handover to local teams once a member signs
- You understand the value of broker and agent relationships and know how to build them properly. You’re comfortable picking up the phone, following up consistently, and making sure the right people know about our buildings — and want to send their clients our way
- People tell you, you are a great communicator, verbally and in writing
- You are energised by engaging, re-engaging, and selling to prospective members
- You are organised and administrative tasks come easily to you
- Working within systems doesn’t phase you
- You are numbers-driven, goal-oriented, and resilient. You set high expectations for yourself and are motivated by seeing how your work is contributing to the company’s growth. You can persevere, even on the toughest days
- You believe in your heart of hearts no administrative task is too small - we sweat the details and require team members to roll up their sleeves and do the same
What the job involves
- As an Inside Sales Associate at Industrious, you’ll be a core part of our European sales team, working across our growing portfolio of buildings to drive occupancy and deliver an exceptional experience to every prospective member
- You’ll manage inbound enquiries via phone, email, and web, converting leads into high-quality tours and, ultimately, signed members. A significant part of this role is building and maintaining strong relationships with commercial property brokers and agents across Europe — ensuring Industrious is front of mind when they’re placing clients, and that every interaction reflects the quality of our product
- You’ll work closely with Sales Managers in-country, supporting their pipelines and making sure no lead falls through the cracks. Beyond the day-to-day, you’ll have the opportunity to help shape how we approach broker engagement and new business sales across the region
- This role will be based in London and will report directly to the Sales Director, UK, with a dotted line to the General Managers and Sales Managers across our European locations
- Contact potential clients through phone calls, emails, and text message to schedule in person and virtual tours for the Area Sales Lead
- Build and manage relationships with commercial property brokers and agents across Europe, maintaining regular contact to ensure Industrious is consistently positioned as the go-to flexible workspace partner
- Manage broker lead follow-up diligently, ensuring timely responses, accurate information, and a viewing experience that reflects the quality of our product
- Work alongside Sales Managers across European locations, supporting their pipelines and coordinating activity to maximise conversion across the network
- Follow up with leads to re-engage or reschedule missed or cancelled tours
- Work towards and maintain 100% location occupancy nationwide through executing outbound and inbound sales activities
- Respond promptly and professionally to inbound enquiries across all channels: web, phone, and referrals
- Conduct discovery conversations to understand a prospect’s team size, budget, timeline, and workspace requirements
- Update the Broker Master Availability document weekly and distribute it to the broader broker and agent market
- Qualify leads against agreed criteria and route them appropriately for viewings to the sales lead team
- Maintain accurate, up-to-date records in Salesforce
- Proactively follow up on dormant leads and nurture longer-term prospects
- Collaborate closely with location teams and senior sales executives to align on pipeline quality
- Share market feedback and prospect insights to help refine positioning and targeting
- Work alongside the wider sales team on broker activation activities, including pre-launch campaigns, launch events, and broker visits
- Hit monthly and quarterly targets for qualified pipeline generation and scheduled viewings
- Provide unmatched customer service to potential prospects as the first point of contact via phone calls, email, and chat to ensure an excellent start to their member experience
- Re-engaging with potential members, addressing potential members needs, handle objections and communicate the benefits of Industrious to ensure the highest possible conversion rate of completed tours across our network
- Execute on daily targets involving outbound marketing campaigns to help increase conversion within our sales funnel
- Collaborate cross-functionally with our Marketing and Unit Ops teams to ensure a seamless customer experience
- Generate and share thoughtful and strategic insights about customers’ needs that drive improvements in our sales and marketing approach
- Drive existing and new initiatives, including our referral program, lead re-engagement strategy, website chat feature, and No Show/Canceled Tour outreach
Salary benchmarks
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple in recent years and has even taken over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company HQ
Union Square, New York, NY
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they co-founded and served as the CEO at Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
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