Senior Customer Success Manager, Amplitude
EMEA
Product analytics company
Job no longer available
Product analytics company
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To be the epicenter of digital business.
Role
Who you are
- You thrive in a fast-paced environment, balancing proactive customer strategy with reactive problem-solving
- You have a strategic mindset, strong organizational skills, and a passion for working with enterprise customers to drive measurable business impact
- Previous experience in Customer Success, Technical Account Management, or a similar relationship-driven role, managing enterprise accounts
- Experience leading strategic success planning, conducting EBRs, and driving customer impact through structured programs
- Familiarity with Gainsight and experience working within data, analytics, or martech is a plus
- Strong account planning and prioritization skills, with a structured approach to managing a portfolio
- Ability to learn and articulate a highly technical product, helping customers uncover insights that drive business growth
- Curiosity, adaptability, and a problem-solving mentality, thriving in a fast-moving environment
- Fluency in French and English
What the job involves
- The Enterprise Customer Success team at Amplitude is responsible for driving long-term value realization and ensuring the success of our largest and most strategic customers
- Our team partners with leading enterprises across EMEA, helping them leverage data-driven insights to drive business outcomes
- As a trusted advisor, you will collaborate with executives and key stakeholders to align Amplitude’s analytics capabilities with their strategic goals
- You will lead structured success planning, guide customers in prioritizing high-impact initiatives, and provide best practices to maximize adoption and return on investment
- The role is highly cross-functional, working closely with Sales, Product, Engineering, and Marketing to ensure that customers achieve measurable success throughout their lifecycle with Amplitude
- Develop and execute value-driven success plans for your portfolio of Enterprise customers (15-20 accounts), ensuring alignment with key business objectives
- Partner with Account Executives to drive renewals and expansion by demonstrating Amplitude’s impact on key business KPIs
- Leverage Gainsight and customer data to proactively monitor account health, surface risks, and identify strategic opportunities
- Deliver executive business reviews (EBRs) that showcase measurable value, align on priorities, and drive continued investment in Amplitude
- Guide customers in prioritizing analytics initiatives that drive actionable insights, supporting teams in activation, experimentation, and optimization efforts
- Champion the voice of the customer, advocating for feature requests and collaborating with Product & Engineering to influence Amplitude’s roadmap
- Continuously innovate in managing an Enterprise portfolio, sharing best practices to scale efficiency and impact
Our take
Amplitude provides product analytics to help companies understand user behaviour. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.
Amplitude’s user flows reveal which actions are the most commonly taken after users sign up, and which usually precede purchases made in-app, creating paths through the app. The behaviour of individual app users can be viewed with unlimited real-time activity feeds and user timelines.
Thousands of companies use Amplitude analytics including Microsoft, Under Armour, Intuit, Twitter, Bonobos, Peloton, and many more. In 2024, a securities fraud case was filed against Amplitude due to an IPO and stock share rise that was alleged to be artificially inflated before their downturn in 2022. Whilst this case is ongoing, Amplitude is still releasing new products and operating at full capacity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2021
$150m
LATE VC
May 2020
$50m
SERIES E
Total funding: $336m
Company benefits
- We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
- We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
- We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
- Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Spenser Skates
(CEO)Previously worked as an Algorithmic Trader, Researcher at DRW Trading Group. They co-found Sonalight but are no longer working at the company.
Curtis Liu
(CTO)Previously worked as a Teaching Assistant at MIT and as a Software Engineer at Google. They co-found Sonalight but are no longer working at the company.
Jeffrey Wang
(Chief Architect)They studied computer science at university. They have extensive experience in software engineering prior to co-founding Amplitude.
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