Operations Specialist, SeQura
optiQa
Office located in Catalunya, Barcelona
Payment-by-instalments platform
Be an early applicant
Payment-by-instalments platform
201-500 employees
Be an early applicant
Office located in Catalunya, Barcelona
201-500 employees
Company mission
To make payments easy, flexible, and accessible for everyone.
Role
Who you are
- Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience)
- 2-3 years of experience in operations, consulting, project management, or a similar role.
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Proficiency in project management tools and CRM software is a plus
- Ability to work independently and collaboratively in a fast-paced environment
- Problem-solving mindset with a focus on continuous improvement
- Native Spanish speaker; fluent in English
What the job involves
- OptiQa is the market leader in eyewear subscription. We enable eyewear retailers to offer subscription services to their customers by providing expertise, technology and financing services
- Working with some of the leading players in the industry worldwide, we have built a proven solution to significantly increase order values, decrease purchase intervals and significantly lower customer acquisition costs
- At OptiQa, we’re not just transforming access to eyewear; we’re revolutionizing the entire optical industry
- As an Operations Specialist, you will be responsible for overseeing client interactions, project management, and administrative tasks while supporting various operational processes within the company. The ideal candidate will be proactive, detail-oriented, and ready to learn while managing multiple responsibilities. This role requires a strategic thinker who thrives in a dynamic environment and is comfortable handling multiple responsibilities
- Business Analysis & Reporting: Conduct internal analysis and reporting, focusing on sales, profitability, and key business metrics to drive strategic decision-making and enhance operational performance
- Merchant Analysis & Reporting: Prepare and deliver periodic reports to merchants, providing clear, accurate, and valuable insights regarding their activity, performance, and subscription status
- Operational Management: Solve operational issues reported by merchants, ensuring swift and effective resolution to minimize disruption to their daily operations
- Billing Management: Identify, analyze, and resolve billing issues reported by merchants, ensuring the accurate and timely execution of billing and payment processes
- Default Management: Monitor and manage cases of customer defaults, coordinating collection efforts to maximize recovery rates and minimize credit risk
- Process Improvement: Identify inefficiencies and propose solutions to enhance productivity, support scalability and streamline workflows
- Collaboration: Partner with various internal departments to ensure the successful and timely execution of operational tasks, contributing to overall operational excellence
- Merchant Communication: Act as one point of contact for prospects and clients, managing inquiries, follow-ups, and relationship-building efforts
Our take
SeQura is a payment technologies company that helps merchants to acquire, convert and retain their customers. With tailored payment solutions across retail, education, repairs and travel, the company offers payments by instalment plans, interest-free credit and more manageable ways to shop.
With $100 million in annual recurring revenue, the company has established itself as a trusted solution for B2C businesses across Europe and Latin America. The likes of Carrefour, Game and Iberia use its platform to grow and incentivise their respective customers, and altogether SeQura reaches more than 2 million international shoppers.
SeQura has secured considerable funds that it is using to expand its services to the US, UK and Germany among others. Its ambitious goal is to double its business volume by 2027 via the development of two new business verticals. These are optiQa, a platform for flexible payments and loyalty programmes in the opticians sector, and eduQa, a platform for flexible education payments.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2024
$231.4m
LATE VC
Total funding: $231.4m
Company benefits
- 23 vacation days + 2 days of free disposal per year
- Professional development that includes access to a language learning platform with courses available for 24 languages, including both group and private classes
- Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee
- Health insurance discounts with Sanitas and DKV
- Hybrid or remote work
- Work visa and relocation to Barcelona
- Wellness Program embracing a holistic approach by covering six areas (occupational, physical, financial, emotional, social, environmental consciousness) with 34 different activities to configure a plan tailored to your needs
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Leadership
David Backstrom
(Co-Founder & CEO)Was the Founder and CEO of European telemedicine clinic and Sparapengar Europe. Also owns Holick Outdoor resort.
Luis Oyaga
(Founding Partner)Also the Founding Partner of AGME Direct. Previously the Director General at CAMERDATA, as well as Director at Schober Information Group and Adigital.
Joaquim Ferrer
(Growth Manager & Founding Partner)Previously CEO at Grupo Intercom, Board Member at InfoJobs.net and a Sales Manager at PAYMA COMUNICACIONES.
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