Customer Success Team Lead, Guesty
$100-120k
OTE
Salary dependant on location
More information about location
Property management software for short-term rentals
Be an early applicant
Property management software for short-term rentals
501-1000 employees
Be an early applicant
$100-120k
OTE
Salary dependant on location
More information about location
501-1000 employees
Company mission
To make the jobs of property management companies easier.
Role
Who you are
- Strong leadership skills with proven track record growing and motivating CS teams to meet performance goals
- Ability to track, analyze, and present key performance metrics, making decisions based on insights from data
- Ability to coach & develop each team member effectively and consistently
- Effective task prioritization and time management skills, especially under high-pressure situations
- Exceptional communication and presentation skills
- 3+ years in SaaS Customer Success with at least 1+ year leading global CS teams
- Experience managing large portfolios with track record exceeding revenue targets through renewals and expansion
- Strong team-working skills with the ability to adapt to a fast-paced, international work environment and a passion for making an impact
- Strong proficiency with Salesforce and CS tools
What the job involves
- As a Customer Success Team Lead, you will drive excellence across our SMB segment by leading a global team of CSMs while spearheading strategic initiatives to accelerate growth
- Using data-driven insights, you will guide team strategy to maximize customer outcomes and exceed retention & growth targets across your team’s portfolio
- Lead a team of global CSM SMBs, guiding them in managing client relationships, resolving issues, and ensuring client satisfaction
- Identify inefficiencies in the client management process and implement changes to streamline workflows and improve team metrics, customer health, and revenue growth
- Handle key escalations and support team with complex client situations
- Partner with department TLs (Sales, Onboarding, Support…) to enhance cross-functional collaboration and drive customer outcomes
Our take
The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.
Guesty is doing this through building the Salesforce for property management. By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.
The company is now investing in growth and technology while extending its marketplace of third-party integrations. It is also continuing to build out its machine learning capabilities which augments many of its products, triaging guest messages for example.
The startup is also starting to develop products for other types of property, including multi-unit listings and “aparthotels.” Guesty must continue to deliver a quality service for these new types of customers who will bring with them higher expectations than casual hosts.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$130m
SERIES F
Aug 2022
$170m
SERIES E
Total funding: $410.1m
Company values
- Well-being | Everything needed to fuel healthy minds & happy stomachs
- Experience | Work hard, play hard, repeat
- Innovation | Got ideas? Let’s make them a reality
- Collaboration | Because teamwork makes the dream work
- Performance | Pushing you to be your best self – personally & professionally
Company HQ
Covina, CA
Articles
Leadership
Amiad Soto
(CEO)Industrial Engineering graduate from Tel Aviv University. Guesty arose from their time struggling as an AirBnb host.
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