Customer Engagement Manager, Role Mapper Technologies Limited
£45-55k
AI-powered, intelligent job description management
Job no longer available
AI-powered, intelligent job description management
21-100 employees
Job no longer available
£45-55k
21-100 employees
Company mission
We are an innovative, fast-growing, well-funded, HR-Tech company seeing rapid global adoption of RoleMapper, our intelligent job-design platform.
Role
Who you are
- Working in or an understanding of the HR/Talent/Compensation space
- Working in or with large complex organisations and an understanding of how decisions get made
- Building relationships and influencing across all levels of seniority
- Understanding problem statements and creating solutions
- Have a consultative approach with a natural curiosity to explore problems and find solutions
- Be a great networker with excellent communication and interpersonal skills
- Have a natural learning agility, you find it easy to get up to speed with new concepts quickly and re-adjust thinking following new insight
- Thrive in a fast-paced working environment, able to work well under pressure and meet tight deadlines
- Have great organisational skills, working at pace, managing multiple priorities simultaneously
- Commercial awareness – you understand that this role is ultimately helping to drive sales and grow the business
- Be excited about the opportunity to join a fast-growth start-up where everything is constantly evolving!
What the job involves
- As Customer Engagement Manager you will play a key role in our growth. You will be responsible for building relationships with future customers, identifying pain points, matching their requirements to our solutions and helping to guide and educate them through the sales process.
- Building relationships with our future customers, understanding pain points, requirements and matching to potential RoleMapper solutions
- Navigating customers through the sales process, providing guidance and education to support internal decision-making
- Collaborating with and supporting the team to shape the solution and progress customers through the sales pipeline
- Working with the Customer Success team to ensure a great onboarding experience for new customers
Application process
- Apply via OTTA
- Initial Call Internal Recruiter (1hr)
- 1st Interview Hiring Manager (1 hr)
- Practical Assessment (1 1/4 hr)
- Online WAVE Assessment (40 mins)
- WAVE& Values Final Call (45 mins)
- Closing date 17th May 2024
Our take
Recruitment teams are under increasing pressure both to design jobs that can net top talent in a hot labour market, and to advertise them in such a way as to draw in diverse candidate pools. All this takes time, and a lot of back-and-forth between teams, which in turn can lead to error, a lack of attention to diversity requirements, and bloated recruitment periods.
RoleMapper has developed a modular platform which centralises all job data and documents, and through which recruitment teams can simplify and automate different parts (or the entirety) of the process. Job ad content can be AI-generated or augmented, collaborated upon through built-in workflows, monitored for diversity compliance, and analysed through the insights dashboard.
The company is modestly sized as things stand, but has consistently won national awards for its work. Plus, it’s supported by a lively and growing UK recruitment tech sector scene, in which it’s driving to distinguish itself by developing new tools that facilitate flexible job listings. This kind of innovation within a well-established and lucrative sector could see RoleMapper’s tech truly pay off.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Flexible working
"At Role Mapper there is an appreciation that we all have lives outside work. There is flexibility within our roles to enable amazing careers and a..."
Funding (last 2 of 3 rounds)
Feb 2024
$2.8m
SEED
Nov 2022
$2.4m
SEED
Total funding: $6.5m
Company benefits
- Flexible working - mainly remote but can work in London or Exeter hub. Quarterly meet ups
- Pension contribution and top up your contributions
- Life insurance cover
- Save money on your nursery fees with our Nursery Scheme
- Join the Private Medical Scheme and add your immediate family to your private medical policy
- Join the cash plan scheme and add your partner (children are covered for free)
- Purchase a cycle or cycling equipment through the Cycle2Work Scheme
- Lease an Electric car with Loveelectric
Company values
- Flexible
- Positive
- Default to action
- Take responsibility
- Continuous improvement
- Customer focus
- Collaboration
- Openness and honesty
- Authenticity and humility
Company HQ
Exeter, UK
Articles
Leadership
Sara Hill
(CEO)Has extensive experience in consulting, covering management consulting at Ernst & Young and Stratevolve, and diversity consulting at Alexander Mann Solutions. Also consulted freelance, and founded flexible recruitment companies The Job Share Project and Capability Jane.
Diversity, Equity & Inclusion at Role Mapper Technologies Limited
- Our company vision is to build software that helps organisations create inclusive and diverse workforces
- We have regular "breathe" weeks to enable our people to take stock and devote time to improvement and professional development
- We recognise that everyone works in a different way and we offer flexible working to enable our staff to be productive in the way that works for them
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