Manager of Digital Success, GitLab
$107.1-229.5k
Salary range for California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota based candidates only. Plus Equity and Employee Stock Purchase Plan. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary
One DevOps platform
Be an early applicant
One DevOps platform
1001+ employees
Be an early applicant
$107.1-229.5k
Salary range for California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota based candidates only. Plus Equity and Employee Stock Purchase Plan. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Proven track record of managing and developing high-performing of content strategist, customer communications, or digital customer success teams
- Extensive experience in Customer Success or related field, with deep understanding of content operations, communication strategies, and digital customer engagement in SaaS
- Demonstrated ability to use data and customer insights to inform strategy, optimize workflows, and drive positive outcomes
- Experience developing and executing programmatic approaches to customer success at scale
- Familiarity with customer success platforms, marketing automation tools, and data analytics (e.g., Gainsight, Marketo, Tableau)
- Excellent project management and organizational skills, with the ability to juggle multiple initiatives in a fast-paced environment
- Strong communication and interpersonal skills, with the capacity to engage and influence stakeholders across departments
- Strong editorial judgment and understanding of brand voice and customer communication best practices
- Alignment with GitLab’s core values and a passion for working in an all-remote, transparent, and inclusive environment
What the job involves
- As a Manager, Digital Success at GitLab, you will lead and inspire a team of Digital Success Managers while driving strategic initiatives to enhance customer experience and adoption through digital channels
- In this role, you'll be responsible for developing and implementing innovative strategies that scale our digital customer success operations, working cross-functionally to align these initiatives with GitLab's broader objectives
- Your mission is to build and mentor a high-performing team while establishing scalable processes that drive customer adoption, retention, and growth through digital-first approaches
- Lead a diverse team of content strategists, customer communications specialists, program managers, and customer experience managers focused on digital-first engagement
- Develop integrated content and communication strategies that drive customer adoption across the tech touch segment
- Create and execute scalable programs that blend strategic content, targeted communications, and digital experiences
- Drive cross-functional collaboration between content, communications, product, and technical teams
- Implement data-driven approaches to measure content effectiveness, program success, and customer engagement
- Design and oversee automated customer journey workflows that combine strategic content and communications
- Establish content governance frameworks and communication standards across digital touchpoints
- Manage resource allocation and budget planning across content development and program implementation
- Champion voice of customer insights to inform content strategy and program development
- Foster a collaborative environment that encourages innovation and continuous improvement
Application process
- Selected candidates will be invited to schedule a screening call with our Global Recruiters
- Next, candidates will be invited to schedule a first interview with the Sr Director of Digital Success
- Candidates may be invited to schedule an interview with a Customer Experience Strategy Lead
- Then, candidates will meet with the VP of Customer Success
- Candidates may be invited to additional interviews
- Successful candidates will be made an offer after references are verified
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $432.4m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company values
- Collaboration - We prioritize things that help us work together effectively, such as assuming positive intent, saying “thanks” and “sorry,” and giving timely feedback.
- Results - We operate with a sense of urgency and bias for action, and we do what we promise — to each other, customers, users, and investors.
- Efficiency - From choosing boring solutions to documenting everything and being managers of one, we strive to make fast progress on the right things.
- Diversity, Inclusion, & Belonging - We work to ensure GitLab is a place where people from every background and circumstance feel like they belong and can thrive.
- Iteration - We aim to do the smallest viable and valuable thing, and get it out quickly for feedback.
- Transparency - Everything we do is public by default, from our company handbook to the issue trackers for our product.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
Diversity, Equity & Inclusion at GitLab
- Diversity, Inclusion, & Belonging is woven into our values and everything we do
- GitLab is home to many dedicated Team Member Resource Groups
- GitLab is a global, multi-cultural organization with team members all over the world
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