Airline Partnerships Executive, Duffel
More information about location
2 days a week in office (Shoreditch, London)
API toolkit for selling flights online
Posted today
API toolkit for selling flights online
21-100 employees
Posted today
More information about location
2 days a week in office (Shoreditch, London)
21-100 employees
Company mission
To rebuild the infrastructure that underpins the travel industry to make it accessible for anyone who wishes sell travel.
Role
Who you are
- Experience: Previous experience in account management, partnerships, or commercial operations. Ability to operate independently and follow through on tasks, while knowing when to escalate
- Industry Knowledge (Nice to have): Experience in the travel industry, particularly airlines or distribution, with familiarity with GDS, NDC or airline commercial models
- Data Literacy: Comfort working with data and reporting, with the ability to interpret performance and spot trends. Exposure to tools like SQL, Metabase, or similar analytics platforms is a plus
- Operational Excellence: Strong organisational skills and attention to detail, with a proactive mindset and the ability to bring structure to complex, fast-moving environments
- Communication: Clear and confident communication skills, with the ability to act as the connective layer between external partners and internal stakeholders, translating conversations into clear actions
What the job involves
- This role is for someone who enjoys bringing structure to complex, fast-moving environments and making things happen. Airlines are a core part of Duffel’s platform, and how we manage those relationships directly impacts our ability to grow
- You’ll work closely with the Head of Partnerships to keep Duffel’s airline relationships and pipeline moving, ensuring partners are supported, internal teams are aligned, and priorities are executed. You’ll act as the connective layer between airlines and Duffel’s internal teams, translating partner conversations into clear actions and making sure nothing falls through the cracks
- This role plays a central part in keeping partnership operations running effectively, ensuring we stay aligned with airlines while moving quickly internally
- You’ll gain hands-on exposure to modern airline distribution, working closely with global carriers and internal teams to see how partnerships translate into real product and commercial outcomes. It’s a role with strong visibility, where high-quality execution makes a meaningful impact on how Duffel operates and scales
- Relationship Management: Managing day-to-day communication with airline partners, handling inbound airline requests (including NDC updates, distribution changes, and operational queries), and ensuring they continue to progress
- Reporting & Visibility: Maintaining and building reporting across airline performance metrics, tracking supplier commercial frameworks (including commissions and incentives), and helping the team stay informed
- Operational Coordination: Coordinating with internal teams to ensure airline requirements are understood, progressed, and aligned across multiple workstreams
- Pipeline Support: Supporting pipeline management by maintaining visibility on prospective airlines and ongoing conversations to keep work moving forward
- Process Improvement: Building and improving internal documentation, trackers, and processes across airline partnerships to help the team scale
Application process
- 📝 Interview Process: Our interview process consists of three stages: a recruiter screen, a hiring manager interview, and a final stage interview
- ✔️ Background Checks: If you are successful, all offers will be pending satisfactory background checks (we partner with a third-party provider to do so) and employment references
Salary benchmarks
Our take
In the same way that challenger banks have come along to re-invent legacy banking software from the ground up, Duffel is doing the same in the travel market, linking up airlines directly with travel agents with a modern platform.
Duffel's system connects with airlines’ booking channels more extensively than those of incumbent operators, like Amadeus and Sabre, meaning it can facilitate selling not just seats on a plane, but also other products such as speedy boarding, airport transfer and seat selection.
Add-on products make up an increasing part of airline revenues but are mostly sold through airlines' own websites at the moment. Duffel's technology will make it easier for airlines to sell more of these ancillary services, which is what makes its product so attractive to airline customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2019
$30m
SERIES B
Jun 2019
$21.5m
SERIES A
Total funding: $56.4m
Company benefits
- Flexible Working. Flexible Working. We work from the office 2 days per week where you'll be trusted to manage your own routine. Work 25 days per year from anywhere in the world upon manager approval
- Paid Sabbatical. 12 weeks fully paid sabbatical after 4 years working at Duffel
- Plenty of holidays. 27 days of annual leave per year + public holidays
- Duffel Credits. A stipend to spend on flights for you and your family (just book it through Duffel's platform!)
- Well-being. Physical and mental well-being support is provided through private healthcare. We also offer transportation schemes via our benefits platform
- Retirement & Pension. Duffel will match a pension contribution up to 5% (based on qualifying earnings)
- Learning & Development. A dedicated company budget to spend on your personal development
- Family Leave. 26 weeks fully paid parental, adoption and/or foster care leave
- Hybrid work from home policy
Company HQ
City of London, London, UK
Leadership
Steve Domin
(CEO & Founder)Previously Head of Platform Engineering at GoCardless
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