Client Support Specialist, MeridianLink
$48.5-68.4k
Lending software provider
Be an early applicant
Lending software provider
501-1000 employees
Be an early applicant
$48.5-68.4k
501-1000 employees
Company mission
To be the most trusted financial services technology platform.
Role
Who you are
- This role prefers prior education or career experience
- You'll apply acquired job skills, company policies, and procedures to complete tasks with little supervision
- The position involves performing routine tasks and using a basic skill set and proficiency in the subject area
- Ability to determine a course of action based on guidelines and modify processes as needed
- Exercise judgment within defined procedures to determine appropriate actions
- Build productive internal and external relationships to resolve mutual problems through collaboration
- Preferred Bachelor's degree and 2-4 years of related experience or equivalent work experience
- Strong relationship-building skills to collaborate on procedures or transactions
- This role is ideal for someone who enjoys problem-solving and is passionate about providing excellent customer support
- If you're ready to take on this exciting challenge, we'd love to hear from you!
What the job involves
- As a Client Support Specialist II in our Standard Support team, you'll be the first line of defense in resolving issues and addressing inquiries from customers
- Your role involves responding to incoming communications, documenting interactions in case management systems, and updating clients on ongoing resolutions
- You'll resolve client inquiries directly through established methods or escalate them to other departments if necessary
- Coordinate with internal departments to resolve issues and follow through with clients until completion
- Take inquiries from systems and use discretion and decision-making authority to resolve customer issues
- Assist in developing support delivery strategies, escalation procedures, and training while mentoring junior specialists
- Provide information about products and services, answer questions, and resolve problems
- Complete tasks supporting the implementation of procedures
- Ensure inquiries are followed up on and resolved
- May fill in for the supervisor during staff or customer meetings
Application process
- MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process
Our take
MeridianLink provides modern software platforms for financial institutions and consumer reporting agencies. Specifically, it powers digital lending and account opening for the former and data verifications for the latter.
The company has been trusted for over 20 years and has remained adaptable and open to change with the industry, such as its recent addition of engagement features that offer new ways to help financial services drive growth, reach target audiences and adjust campaigns to meet business and customer needs. It has therefore maintained a number of impressive customers, from BankPlus and American United to FirstBank and TwinStar.
MeridianLink has proven hungry in recent years for acquisitions, having acquired StreetShares, TazWorks and Saylent within one year, and off the back of its 2021 IPO. Its efforts to expand its product offerings and customer base are a testament to its adaptable nature that has engendered a long-standing strong market position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Potential For Equity-Based Awards
- Insurance coverage (medical, dental, vision, life, and disability)
- Flexible paid time off
- Paid holidays
- 401(k) plan with company match
- Remote work
- All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time
Company values
- Deliver on our commitments
- Customer success is our success
- Improve every day
- Stronger together
Company HQ
Costa Mesa, CA
Articles
Leadership
Nicolaas Vlok
(CEO, not founder)Previously co-founded ad served as CEO for both TST and Idion Technology Holdings. Acted as President and CEO for Vision Solutions.
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