Destination Operations Manager, Welcome
Spain
Transportation service
Open for applications
Transportation service
101-200 employees
Open for applications
101-200 employees
Company mission
To change the way people travel by making the beginning and end of every trip as enjoyable as the middle.
Role
Who you are
- 3+ years of experience in operations, logistics, mobility, or marketplace management
- Proven track record of managing performance and executing improvement actions based on data insights
- Strong analytical skills — comfortable using dashboards, reports, and KPIs to guide decisions
- Hands-on problem solver with a proactive approach to spotting and addressing operational challenges
- Excellent communication and stakeholder management, able to build relationships across drivers, partners, and internal teams
- Understanding of local market conditions, including supply/demand dynamics, competitor landscape, and regulatory requirements
- Fluent in English and Spanish, with local language skills considered an advantage
- Energy and ownership mindset — you take responsibility for results and don’t wait to be told what to do
What the job involves
- As a Destination Owner, you’ll be responsible for the day-to-day operational performance, driver engagement, and local health of one or more destinations within our network
- You’ll own the outcomes — ensuring your destinations deliver on key operational KPIs such as fulfillment, quality, and efficiency — while maintaining close connections with the driver community and gathering insights from the field
- You’ll work closely with your Regional Destination Operations Manager and central teams to ensure each destination runs smoothly, is correctly configured, and reflects local realities in pricing, capacity, and product decisions
- This role requires a balance of analytical thinking, local problem-solving, and strong relationship management
- Own destination performance: Monitor and improve key KPIs (GFS, Great Rides %, Cost Efficiency, Supply Price Awareness Rate). Identify trends and root causes, and take proactive actions to keep destinations healthy
- Maintain operational setup: Ensure destination configurations (rings, routing, assignment/removal rules) are accurate, up to date, and aligned with company standards
- Gather and structure local insights: Capture reliable intelligence on pricing, driver costs, competitor pay, regulations, and community sentiment. Feed structured insights to the regional and central teams to influence pricing and capacity decisions
- Engage the driver community: Build visibility and trust with local drivers. Identify and manage ambassadors, collect feedback, and run initiatives to improve utilization, retention, and satisfaction
- Drive local initiatives: Organize and execute incentive campaigns, driver quests, or reactivation pushes. Track results and share learnings with the broader team
- Ensure compliance and quality: Monitor adherence to local regulations and company standards. Flag potential risks and take corrective actions quickly
- Adopt and champion new features: Support the rollout of new operational or product features, monitor adoption, and measure impact on local performance
- Collaborate cross-functionally: Act as the on-the-ground link between local operations, regional leadership, and central functions — ensuring alignment and fast issue resolution
Application process
- Please send your CV in English
Our take
Based on the belief that the travel experience shouldn’t end after the airport transfer, Welcome Pickups is an Athens-based transportation start-up that offers a range of personalised “in-destination” travel services throughout your stay abroad.
Unlike your standard taxi services like Uber, Welcome offers a more holistic in-destination travel experience that, from the moment you arrive at a destination until departure, accommodates any travelling needs, such as transfers, activities and travel information. Its success is evident with the company having made a footprint in nearly 100 destinations worldwide from Edinburgh to Abu Dhabi, Moscow to Santiago.
Since its round of 2022 funding, the company has developed a traveller app to optimise customer experience. Capital will continue to be invested into increasing its destination network whilst expanding its product offerings and industry partners, such as airlines and cruise lines.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2022
$6.3m
EARLY VC
Mar 2019
$3.9m
SERIES A
Total funding: $13.4m
Company benefits
- Hybrid Work from Office / Home work policy
- Vibrant and fresh work environment
- The tools you need to successfully perform your daily tasks
- The unique opportunity to join “the next big thing” at the ground level
Company HQ
Koukaki, Athens
Leadership
Alexandros Trimis
(Co-Founder & CEO)Previously founded and acted as CEO for dopios. Experience as Product Head for Edubrite Systems, Product Manager for SurveyMonkey and oDesk, Business Strategist for m2mi Corporation, Construction Manager for Kaklamanos Construction Company, and Personnel Manager & Program Coordinator for Thessaloniki International Film Festival.
Savvas Georgiou
(Co-Founder & Product Director)Previously served as CTO for Daily Secret and Conde Nast International Digital Greece. Experience as a Software Engineer for HealthLeap and as a Web Developer for grebooca and FbFund REV 2009.
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