Onboarding Lead, AirGarage
$115-225k
Offers Equity
Parking management solution
Be an early applicant
Parking management solution
21-100 employees
Be an early applicant
$115-225k
Offers Equity
21-100 employees
Company mission
To rethink the 30% of downtown city real estate dedicated to parking.
Role
Who you are
- 3+ years of experience in partner success, implementation, project management, or operations, ideally in a fast-paced startup or tech-enabled services environment
- Exceptional communication and interpersonal skills—you are equally comfortable working with external stakeholders and internal technical teams
- Strong project management skills, with a track record of leading complex, cross-functional initiatives to successful outcomes
- Ability to think critically, solve problems proactively, and stay calm under pressure
- A genuine desire to create great experiences for partners and internal teams alike
What the job involves
- The Onboarding Lead will own the end-to-end onboarding experience for new AirGarage partners
- From the moment a deal closes through the go live date, this role is responsible for orchestrating a smooth, world-class transition to AirGarage’s platform
- You will be the main point of contact for all stakeholders—property owners, tenants, internal teams, and vendors—ensuring that each new location goes live successfully, with a high-quality experience that builds trust and sets the foundation for long-term success
- This is a highly cross-functional role that sits at the intersection of sales, operations, hardware, and partner success, requiring meticulous organization, excellent communication skills, and a deep commitment to delivering an exceptional partner experience
- Act as the primary owner of each new locations onboarding, from the moment a deal is closed to one week post-launch
- Develop and execute detailed onboarding plans tailored to each property
- Coordinate across hardware, permitting, compliance, and central ops teams to ensure all launch dependencies are met
- Serve as the main liaison for property owners, tenants, and other stakeholders throughout the onboarding process
- Proactively manage communications and set clear expectations around timelines and deliverables
- Build strong, trust-based relationships with partners by providing timely updates, solving issues quickly, and anticipating needs
- Ensure that all internal teams involved in onboarding are aligned and working toward the same goals
- Surface blockers, escalate issues, and solve problems in real time to keep projects on track
- Implement and refine playbooks to improve onboarding speed, consistency, and quality
- Gather feedback from partners and internal teams to continuously improve the process
- Work with leadership to scale the onboarding function and build a repeatable, scalable system
- Identify bottlenecks or inefficiencies in the onboarding workflow and implement process improvements to increase speed, consistency, and reliability across all launches
- Collaborate with cross-functional teams to document and standardize best practices, creating internal playbooks and SOPs that ensure a repeatable, scalable onboarding process
- Develop high-quality onboarding collateral, including welcome packets, training guides, transition checklists, and FAQs tailored to various partner types
- Continuously improve the clarity, consistency, and professionalism of all client-facing materials to ensure they reflect AirGarage’s brand and values
- Work with design, marketing, and product teams to align messaging across platforms and touch points during the onboarding phase
- Incorporate partner feedback to iterate and enhance the materials used throughout the onboarding journey
- Maintain a library of up-to-date templates and resources that can be easily customized and scaled as AirGarage grows
Our take
The parking industry has long adhered to traditional practices, relying on attendants and disparate payment and management systems. However, AirGarage is changing the landscape by providing software and management services to parking lot and garage owners. With its all-encompassing approach spanning from signage installation to payment handling and even parking enforcement.
One of AirGarage's key innovations is its revenue-sharing model, offering property owners a favorable 70-30 split and full transparency on earnings. This approach addresses the longstanding issue of parking managers reaping their share of revenue, leading property owners with just a fraction of the income generated by their spaces. With over 200 locations across 30 states under its management, AirGarage has become a pivotal player in reshaping the parking industry.
In 2021 the company closed its Series A funding round. That capital injection has gone towards expanding its software and services, catering not only to personal vehicle parking but also accommodating food trucks and cloud kitchens in need of parking and storage solutions. The future looks promising for AirGarage as it continues to modernize and streamline an industry ripe for technological transformation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Unlimited PTO - Enjoy travel or just take some time off -- whatever you need to relax and recharge
- Health, Dental, & Vision - Choose the benefits and health plan that best suits you and your family, we’ll cover the cost
- 401k - Plan and invest in your future with a 401K account via our partner, Guideline
- Parental Leave - We offer 12 weeks of fully paid Parental Leave to all parents to bond with a newly born, adopted, or fostered child
- Equity - Become an owner and earn equity by joining us in the early days of the company
- Remote Weeks - Take a trip with the team to live and work side by side together for a week in an interesting destination near our parking properties
Company HQ
The Castro, San Francisco, CA
Leadership
Jonathon Barkl
(CEO & Co-Founder)Before co-founding AirGarage, they earned a Bachelor of Science Degree in Physics and Economics from Arizona State University. During their time at University, they held a role of Research Scholar at NASA.
Scott Fitsimones
(CTO & Co-Founder)Alongside co-founding AirGarage, they are also the Founder of CityDAO. Previously held Engineering Internships at Facebook and CERN.
Chelsea Border
(CDO & Co-Founder)Prior to co-founding AirGarage, they earned a Bachelor's Degree in Business Data Analytics from Arizona State University.
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