Customer Success Manager, Shippeo
French Speaker
2 days a week in office (Rue d'Hauteville, Paris)
Supply chain visibility platform
Be an early applicant
Supply chain visibility platform
201-500 employees
Be an early applicant
2 days a week in office (Rue d'Hauteville, Paris)
201-500 employees
Company mission
Shippeo's mission is to inspire the world’s shippers and carriers to run more collaborative, automated, sustainable, profitable and customer-centric supply chains with highly accurate, real-time operational visibility and with perfect workflow orchestration.
Role
Who you are
- 4+ years of experience in managing customers in a consulting firm
- A proven track record in handling executive-level stakeholders and successfully driving complex, high-pressure projects
- Fluent in French and English; additional proficiency in German, Dutch or Italian a plus
- Willingness to roll up your sleeves and take care of operational tasks, being both a doer and a problem solver
- Experience or knowledge in Supply Chain industry is an advantage
- This is a hybrid role requiring regular visits to our Paris office, ideally twice a week. We’re seeking candidates located in the area to facilitate these visits conveniently
What the job involves
- Are you a problem-solver with a passion for delivering value to customers? Do you thrive in dynamic environments, enjoy managing operational tasks, and have a background in consulting?
- We’re looking for a Customer Success Manager to join our team and take ownership of key client relationships!
- Why this role matters: In this pivotal position, you’ll report to the Customer Success Director and manage a portfolio of customer accounts
- Your mission will be to drive business value for our customers through adoption, satisfaction, and expansion of Shippeo’s offerings
- Own Key Relationships: Develop long-term partnerships with key accounts, becoming their trusted advisor from operational teams to C-suite executives
- Problem-Solver: Regularly monitor the status of operational tasks, such as carrier onboarding or support tickets etc. Follow up on delays, identify roadblocks, and ensure issues are resolved promptly to keep processes running smoothly
- Lead Business Reviews: Steer strategic discussions around goals, progress, risks, and new opportunities
- Drive Value & Growth: Ensure high product adoption and showcase tangible ROI, while collaborating with the Sales team on expansion opportunities
- Voice of the Customer: Act as an internal advocate for your clients, influencing Product, Sales, Marketing, and Operations teams to meet their needs
- Strategize for Success: Organize workshops and provide input on product roadmap prioritization based on client feedback
- Contract Lifecycle Management: Oversee contract renewals and key negotiations, ensuring continuous value delivery and satisfaction
Application process
- Preliminary call with our Talent Acquisition Manager
- 1st interview with the Hiring Manager
- Case Study
- Final Interview
- Since Shippeo operates internationally, please submit your CV in English. We’re eager to hear from you if you’re ready to take on a challenge and grow your career in a supportive, innovative environment
Our take
Shippeo is a shipping software and services company, with a platform that integrates hundreds of transportation management systems. Beyond tracking shipments, Shippeo's visibility platform gives supply chains data-driven transparency to meet varying customer demands in uncertain and challenging market conditions.
Shippeo sits between retailers and consumers, helping sellers ship goods to buyers quickly and, it promises, inexpensively. The startup works with shipping partners around the world and plugs into the merchant worlds of Amazon, Shopify, Wix and others. Shippeo's customer base includes the likes of Coca-Cola HBC, Yamaha, Kuehne+Nagel, Total and Hager.
In 2022, Shippeo partnered with Everysens to enhance its multimodal transport visibility offering by accessing Everysens' real-time data from satellite tracking and rail operators and launched its Carbon Visibility solution for tracking CO2 and greenhouse gas emissions. The company is set to continue with its rapid growth strategy with January 2023 VC investment and maintains the fastest-growing customer base in Europe, having expanded its presence globally with the acquisition of several new high-profile customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2022
$40m
LATE VC
Jan 2021
$27.7m
SERIES C
Total funding: $101.5m
Company benefits
- Full remote possible
- Laptop
- Strong team spirit and regular team building events
- Swile Card (France)
- Health Insurance paid 100%
Company values
- Ambition
- Commitment
- Simplicity
- Team spirit
Company HQ
Porte-Saint-Denis, Paris, France
Articles
Leadership
Pierre Khoury
(CEO)Experience as Partner at Vermeer Capital for 16 years. Co-founded Shippeo in 2015.
Lucien Besse
(COO)Experience as Private Equity Analyst at Vermeer Capital, and is an active investor at Numeral.
David Barré
(CTO)Worked at Sopra Steria Consulting as a Consultant/Manager for 11 years, before co-founding Shippeo.
Brice Hua
(Vice President of Product)Experience as an Intern at CDC Enterprises and Deutsche Bank.
Thibaut Morlot
(Vice President of Operations)Experienced in investment banking at Natixis and Societe Generale Corporate and Investment Banking.
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