Account Manager, SonderMind
Provider Success
$65-70k
OTE
$57.5k
BASE
+ eligibility for an uncapped commission plan + equity eligibility
In-person and online therapy platform
Be an early applicant
In-person and online therapy platform
501-1000 employees
Be an early applicant
$65-70k
OTE
$57.5k
BASE
+ eligibility for an uncapped commission plan + equity eligibility
501-1000 employees
Company mission
To improve individuals' mental and behavioral health to create a happier and healthier world.
Role
Who you are
- 1 - 3 years in a SaaS Sales and Account Management support function
- Self-starter, takes initiative, and adapts to changing demands
- Bring a positive attitude and energy to work every day
- Superior attention to detail and time management skills
- Excellent verbal and written communication skills
- Superior problem-solving skills to guide our providers who may be experiencing organizational or technical issues
- You know your way around the Google suite
- Experience with a CRM software (Salesforce preferred)
- Familiar with employee onboarding processes (training, payroll, etc.)
What the job involves
- SonderMind is seeking to hire a Provider Success Account Manager to deliver superior support to our Providers as they begin their journey with SonderMind
- Provider Success Account Managers will support providers as they complete onboarding activities, successfully complete a first session on SonderMind, and grow as members of our group by conveying value and driving adoption of SonderMind’s tools, resources, community, and programs
- As our ideal candidate, you are passionate about teamwork and building relationships, energized by helping others, and you have proven experience successfully supporting sales and account management activities
- This team at Sondermind will work closely with other departments across the organization, working to drive successful provider onboarding and sustained performance projects that promote Provider longevity
- Work directly with Providers post-sale to ensure successful completion of all onboarding, activation, and practice growth activities, such as:
- Monitor and facilitate successful provider training
- Coordinate with Credentialing Task Force regarding provider credentialing
- Establish Provider profile (flag any missing components to the provider)
- Enable the provider and ensure they are able to accept new client matches
- Coach provider to their first session and beyond
- Support clinicians to help drive incremental revenue
- Motivate clinicians to add in their own clients
- Maintain less than 10% Provider Churn in Onboarding
- Support daily provider activities to clear roadblocks and ensure successful session growth per provider, ultimately leading to a speedy completion of Onboarding and long-term growth
- Coordinate cross-functionally with our Account Executive team (Provider Recruitment), Credentialing Task Force, and Customer Support to ensure an optimal provider journey is experienced
- What does success look like?
- Keep your pipeline moving - through setting and updating tasks, provide Next Steps for each clinician in your pipeline, and take initiative in outreach to clinicians
- Closely monitor your goal - understand what your metrics are, keep a close eye on your progress to goal each week, and collaborate with your manager in your one-on-one meetings. Strategize how you will reach your goal in the allotted timeline
- Explore your ideas - continuously listen to your clinicians and use the information they share. Find ideas to share with your clinicians to build their caseload, optimize their profile, and better their chances of booking clients
- Collaborate with our teams - learn over time which people head up which departments and are the subject matter experts in their work. Build confidence in reaching out to them directly with questions or concerns
Application process
- This position will be an ongoing recruitment process and will be open until filled
Our take
Demand for mental health services in the U.S. is soaring, yet therapeutic services are generally expensive, uniform, and hard to access for the majority of people. This is mainly due to the fact that most mental health practitioners don't accept insurance or work within a healthcare infrastructure.
SonderMind tackles the shortage of accessible mental health services by providing a digital network that matches the specific needs of patients with mental health specialists. What's more, the patient’s insurance coverage network is considered when determining a match, allowing users to find personalized therapeutic services that fit within their budget.
In addition to its therapy recommendation service, Sondermind also provides tools for therapy booking, organization, and billing. Ultimately, the startup has taken an interesting stance within the therapy landscape by focusing on providing personalized and easy-to-use booking services that are flexible within different budgets and insurance plans.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$150m
SERIES C
Apr 2020
$27m
SERIES B
Total funding: $183.2m
Company benefits
- We work to support our employees wherever they are in life
- We offer health, vision, dental, disability, and mental health coverage
- And beyond that, you're required to take at least three weeks of PTO each year!
Company HQ
Cherry Creek, Denver, CO
Leadership
Mark Frank
(CEO & Co-Founder)Co-founded SafeImageMD in 2012. Former Chairman on the Board of Directors for AfterOurs Urgent Care prior to co-founding SonderMind.
Shouvick Mukherjee
(CTO & Co-Founder)They have extensive experience in engineering and have held many VP roles in various companies, including Yahoo and Walmart eCommerce.
Salary benchmarks
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