Staff Reliability Engineer, Robinhood
Robinhood Command Center
$217-255k
+ Bonus programs + Equity ownership
3+ days a week in office
Commission-free stock trading & investing app
Be an early applicant
Commission-free stock trading & investing app
1001+ employees
Be an early applicant
$217-255k
+ Bonus programs + Equity ownership
3+ days a week in office
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- We are building an elite team, applying frontier technologies to the world’s biggest financial problems
- We’re looking for bold thinkers
- Sharp problem-solvers
- Builders who are wired to make an impact
- 8+ years of software engineering experience, including significant experience operating production systems
- 4+ years focused on reliability engineering, infrastructure, distributed systems, or production operations
- Hands-on experience serving in incident leadership roles (e.g., IMOC, incident commander, primary oncall)
- Strong communication and cross-functional collaboration skills, especially during high-severity incidents
- Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design
- Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies
- Familiarity with modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana)
- Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact
What the job involves
- The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood
- As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration
- As a Staff Reliability Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale
- This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling
- You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response
- Serve as a senior technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure
- Partner closely across many different types of engineers to raise the bar for operational excellence and incident response
- Lead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidents
- Develop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impact
- Own incident discovery at the company level by defining and maintaining global dashboards and alerts tied to critical user journeys (CUJs), availability, and business-impact metrics
- Own and evolve incident response tooling and processes, including education, adoption, and measurement of MTTD/MTTR improvements
- Drive post-incident governance and learning, defining standards for postmortems, SEV reviews, and follow-up tracking to ensure durable reliability improvements
- Design and implement next-generation failure mitigation strategies that avoid full-region or full-datacenter failovers
- Define and build frameworks to improve monitoring, alerting, and observability across hundreds of services and systems
- Define and own the roadmap of bringing observability to critical user journeys for Robinhood’s products
- Deliver key insights and executive-level reporting to enable better business decisions around service quality and reliability
- Act as a force multiplier through mentoring, technical influence, and contributions to hiring and engineering culture
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Since then, expectations have continued to evolve, with investors looking not just to lower costs, but for simpler tools, clearer information, and guidance that makes the market easier to understand.
Robinhood was built to meet those changing expectations, designed from the start as a mobile-first platform that makes investor more accessible and less intimidating for people at every stage of their financial journey. Through its app, users can trade stocks and other financial instruments while benefiting from a clean interface and built-in educational support, helping them move from curiosity to confidence without unnecessary complexity.
Recently, Robinhood has strenghtned its impact too, particularly in the UK. With the launch of AI-powered Digests within its Robinhood Cortex assistant that helps users understand what's driving stock movements in plain English, while upcoming options trading and expanded educational resources add flexibility and depth. Together, these steps position Robinhood as a platform evolving alongside its users, blending technology and education to stay ahead in an ever-changing investment landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder, CEO & Chairman)Studied Mathematics at Stanford University, where they met Baiju. Dropped out of a PhD to start Robinhood. Alongside Robinhood, Vlad is also the co-founder and Executive Chairman of Harmonic.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their Vlad and co-founded Robinhood in 2012. Baiju is also the Founder and CEO of Aetherflux.
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