Customer Success Manager, Walnut

$100-110k

+ Equity

Mid level

Remote from US

More information about location

Creating personalized & interactive product demos

Job no longer available

Creating personalized & interactive product demos

101-200 employees

B2BTrainingSaaSNo-CodeWeb DesignSales

Job no longer available

$100-110k

+ Equity

Mid level

Remote from US

More information about location

101-200 employees

B2BTrainingSaaSNo-CodeWeb DesignSales

Company mission

Walnut's mission is to empower every software sales rep to own their demo experience by providing a codeless and 100% customizable platform for software demo development.

Job

Company

Role

Who you are

Bachelor's degree in a related field
3+ years of experience in customer success or sales for a SaaS organization
Strong data analysis and problem-solving skills
Excellent communication and interpersonal skills
Ability to prioritize and manage a high volume of customer interactions
Proven track record of building strong relationships with customers and driving advocacy
Strong business acumen and understanding of customer ROI
Ability to work cross-functionally with multiple teams

What the job involves

We are looking for an experienced Customer Success Manager to join our growing team and play a critical role in improving net retention
The Customer Success Manager will manage a portfolio of accounts with a high-touch approach, supported by our scaled and tech-touch motions
The ideal candidate will have a proven track record of successfully leveraging customer success and turning that into advocacy and expanding use cases within clients
This person should have a strong business acumen, an appetite to understand client goals, and the ability to demonstrate the ROI of our product
Success in this role will be measured by gross retention and expansion revenue
Manage a portfolio of accounts to ensure customer success and value realization
Maintain strong gross retention results and execute on uncovering and converting expansion revenue
Develop and implement customer success plans to drive adoption, advocacy, and growth
Build strong relationships with customers to understand their goals and challenges
Partner with cross-functional teams to ensure customer satisfaction and success
Analyze customer data to identify trends and opportunities for improvement
Provide regular reporting and insights on customer success to key stakeholders
Continuously seek opportunities to improve processes and drive efficiency

Our take

Explaining how software works to customers is an essential part of the SaaS sales process and this is often achieved through product demos, but in-person demonstrations are not always possible. Whilst remote demo platforms exist to allow them to occur from the clients’ own computer, these platforms are often limited in their customization, leading to confusing, unintuitive, and unsuccessful software demos.

Walnut provides a platform for the development of interactive product demos, focussing on providing a 100% customizable development experience without needing to use any code. The platform also allows users to collect data on demo usage, providing them with the insights they need to optimize their personalized software demo experience further.

Whilst SaaS companies can already hire bespoke software developers to create successful product demos, this is an expensive solution and is often unaffordable for smaller businesses. Walnut has recognized this and the limitations teams face with existing code-oriented solutions, providing a no-code end-to-end demo creation platform that is affordable, scalable, and fully customizable to successfully and intuitively demonstrate a digital product.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

240% employee growth in 12 months

Glassdoor (4.9)

Company

Funding (last 2 of 4 rounds)

Jan 2022

$35m

SERIES B

Aug 2021

$15m

SERIES A

Total funding: $56m

Company HQ

Midtown South, New York, NY

Leadership

Yoav Vilner

(CEO)

Experience as Startup Advisor for various startup accelerators by Microsoft, Amazon, and Yahoo since 2015.

Danni Friedland

(CTO)

Co-founder and CEO of Jaco Analytics from 2014 to 2017. Experience as Principle Engineer for WeWork from 2018 to 2020.

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