Risk Operations Lead, Found
$126-187k
+ Equity
Business banking for the self-employed
Open for applications
Business banking for the self-employed
101-200 employees
Open for applications
$126-187k
+ Equity
101-200 employees
Company mission
To simplify finances for the self-employed.
Role
Who you are
- 5+ years experience in risk operations or compliance-related roles, with recent hands-on experience in the day-to-day function of risk operations
- 3+ years of experience managing risk operation teams end to end
- The ability to spot trends and react quickly to them by establishing new processes or pulling in relevant team members
- Excellent written and verbal communication skills, both with customers, fellow employees, and external partners
- The ability to problem-solve and prioritize tasks in time-sensitive or high-pressure situations
- Experience or interest in financial services, accounting, taxes, and/or self-employment
- A self-starter approach to learning
- Experience problem-solving in a fast-paced growth environment
Desirable
- Experience with Zendesk, SQL, and Asana (or other project management tools)
- Previous startup experience or demonstrated technical initiative on previous projects
- The ability to effectively communicate with technical and non-technical partners
What the job involves
- Our team is looking for a Risk Operations Lead as we prepare to quickly grow our customer base
- As a member of the Risk Operations team, you will perform detailed analysis of high-risk transactions via real-time queues to identify prohibited activity across our product suite, flagging and making decisions on those accounts, and communicating with account holders
- Manage team of Risk Operations agents responsible for handling customer disputes and reviewing accounts flagged for review for potential fraud or other suspicious behavior
- Communicate with customers who have filed dispute reports, review and evaluate documentation received from customers, and make decisions on dispute validity on escalated dispute claims
- Flag accounts with prohibited activity, review and make decisions on flagged accounts, and develop parameters for account reviews
- Collaborate with our Product team to establish product and internal tooling improvements as needed, and collaborate with our Compliance team to flag account activity that needs to be reported to FinCEN
- Establish parameters for opening new accounts based on fraud score and history. Communicate with users who are unverified due to a KYC issue, and conduct Enhanced Due Diligence (EDD) reviews including ID verification submissions and additional documentation provided by customers
- Monitor risk losses and other KPIs from transaction disputes and canceled deposits, monitor fraud flagging and review metrics for accuracy, and identify opportunities to improve flagging and review criteria
Our take
Traditionally, freelancers have been burdened with the need to juggle multiple tools and solutions to handle their bookkeeping, invoices, and tax responsibilities. In response to this challenge, Found was established with a mission to simplify financial management for the self-employed, providing them with precious time, cost savings, and peace of mind.
Established by two former Square executives with experience in payroll and SaaS solutions, Found functions as a financial hub for freelancers. It enables users to seamlessly manage their finances by offering services such as income deposits, the issuance of dedicated company debit cards, and tax calculations. Additionally, Found equips freelancers with real-time business insights and streamlines the process of making quarterly tax payments.
As the gig economy continues to thrive, the number of self-employed individuals has seen remarkable growth in recent years. In light of this trend, Found is dedicated to capitalizing on the opportunity by expanding its marketing efforts and enhancing its product offerings. Through these strategic moves, Found aims to further support its ever-growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$60m
SERIES B
May 2021
$12.8m
SERIES A
Total funding: $75.3m
Company benefits
- 401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation
- Paid parental leave: Found supports employees through all stages of life, which is why new parents employed by Found qualify for 16 weeks of flexible parental leave
- Health benefits: Comprehensive medical, dental, and vision benefits are always 100% covered for employees, 75% covered for dependents
- Work anywhere: We have Found offices in both SF and Seattle and for team members who work outside those cities, Found also supports fully remote working
- Meaningful equity: Everyone on our team should feel and act like an owner, which is why Found offers industry-competitive equity to all of our employees
- Flexible vacation policy: Vacations, appointments, mental health days- take the time you need, whenever you need to with our flexible time-off policy
Company HQ
SoMa, San Francisco, CA
Leadership
Lauren Myrick
(CEO & Co-Founder)Studied Economics at UC Santa Barbara, and joined Deloitte as an Associate. Worked in Finance at EmSense Corporation, and was General Manager of Payroll at Square.
Connor Dunn
(CIO & Co-Founder)Studied Computer Science at the University of Warwick, and worked as a Software Engineer at Trigger Corp. Was an Engineering Lead at Square.
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