Associate Financial Planner, Octopus Money

• You care about how you make people feel. You communicate clearly, listen well and build trust with customers and colleagues. You want every interaction to move things forward
• You like getting stuck in. You care about making progress, not perfection. You stay focused on what matters, learn quickly and find smart ways to keep things moving
• You take responsibility for your work and the outcomes it creates. You’re comfortable solving problems, making decisions and tackling challenges head on. You hold yourself to a high standard and want to make a real impact
• 2+ years in a client facing financial services role. This could be as a Mortgage Adviser, Personal Banker or Financial Coach
• A solid understanding of investing, pensions, and mortgages
• Experience working in a fast-paced environment
• A deep desire to make a positive impact
• Exceptional empathy, communication and influencing skills
• Strong problem-solving skills and adaptability in high-pressure situations
• Proven ability to handle complex customer inquiries with professionalism and efficiency
• We are a mission-driven business, so it’s important that you can demonstrate a strong desire to help people and improve their lives
• We’ve built a great team of top performers, and you’ll need to work with others from across the business to identify problems, agree solutions and implement changes
• We like to set ambitious goals and find creative ways to hit them, even if that means rolling up our sleeves and doing manual tasks before we’ve managed to fully automate them. You should have a bias towards action and getting things done
• You don’t need to be a qualified financial adviser but a base level of knowledge within personal finance (pensions, investments, mortgages) is a must!

Desirable

• Our team plays a key role in delivering Octopus Money’s mission. We work together to transform the lives of the clients we speak to by helping them plan for their financial future. We care about doing meaningful work, moving quickly and learning as we go
• We’re looking for an Associate Financial Planner to help us produce a world class experience for clients. This role has potential for progression into either leadership/management as a Head Coach or a track to become a Financial Adviser
• Octopus Money brings together financial planning, investment expertise and smart technology so people can understand their options and take action with confidence
• We help people build a clear plan for their savings, investments and pensions and make investing simple with managed portfolios built by experts. We also support employers who want their teams to feel more secure and in control
• Some people need regulated advice. Others need coaching. Many need both at different points in life. Our service adapts to what each person needs
• We believe everyone deserves money support that works for real life
• Working with clients to build tailored financial plans based on their goals and motivating them to take action to bring their plan to life
• Coordinating and collaborating with stakeholders across the business to identify issues and opportunities, and execute solutions effectively
• Building strong relationships with clients by actively listening, asking insightful questions, and delivering clear, personalised financial guidance that aligns with their goals
• Proactively identifying trends and client pain points, providing data-driven insights to internal teams to enhance efficiency, improve customer experience, and drive business growth
• In this role, success will be measured by:
• Metrics in relation to supporting clients by building financial plans and helping them to take action with their money

• Our interview process typically includes:
• An intro call with our talent team
• A competency-based interview with the hiring manager
• A panel interview with a short task presentation
• A conversation focused on how you work and what you value
• We’ll keep it simple and respectful of your time, and you’ll meet the people you’ll actually work with. Our average process takes around four weeks but we’ll always work around your availability