Customer Success Agent, Kriptomat

Bilingual Speaker

Salary not provided

Junior level

Remote from Europe, UK

Cryptocurrency exchange platform

Job no longer available

Cryptocurrency exchange platform

21-100 employees

FintechB2CB2BCryptocurrencyFinancial ServicesMobileBlockchain

Job no longer available

Salary not provided

Junior level

Remote from Europe, UK

21-100 employees

FintechB2CB2BCryptocurrencyFinancial ServicesMobileBlockchain

Company mission

To make investing accessible to everyone, with a special focus on Central and Eastern European (CEE) markets, because everyone deserves the opportunity to grow their wealth and improve their quality of life.

Job

Company

Role

Who you are

Is proficient in English and Slovenian
Speaking at least one more European language is advantage (German or Spanish are preferred, but other languages are welcome)
Has experience with G-suite, Slack, and remote working tools
Is experienced with different channels of support, including email, phone, and/or chat
Is flexible and adapts to the fast-paced environment
Is open to shift work and work on weekends/public holidays when needed
While this is the experience/qualifications we would love our Customer Success Agent to have, we are also open to considering applications of those who do not fully meet the listed criteria. If this role interests and excites you, but you don't have all the experience/qualifications listed above - please apply and tell us about that in your cover letter

Desirable

Previous experience in the crypto industry
Any relevant professional or academic qualification: languages, business, marketing, psychology

What the job involves

As a Customer Support Champion, you'll play a vital role in ensuring our client's satisfaction and loyalty through exceptional customer support.
You'll be the hero who ensures our customers are well taken care of, fostering trust as they entrust us with their hard-earned money.
Your primary focus will be building strong relationships with our clients, even in challenging situations, to guarantee top-notch customer support
Promptly responding to customer inquiries using our cutting-edge customer success tools and channels
Collaborating with cross-functional teams (development, compliance, transaction processing) to resolve complex cases and provide comprehensive solutions
Actively monitoring customer feedback to continuously improve our services
Updating and enhancing our knowledge base with support articles, ensuring our clients have access to valuable resources
Contributing to content strategy by researching trending topics in the cryptocurrency and personal finance industry
Analyzing website traffic and user engagement metrics to optimize the customer experience
Providing constructive feedback to improve the efficiency of our customer service process
Maintaining a positive, empathetic, and professional attitude when interacting with customers, leaving a lasting impression

Our take

Kriptomat was founded in 2018, upon the belief that everybody, everywhere should have access to cryptocurrency. As the popularity of crypto trading rises, it can be difficult for newcomers to enter the space, especially those without prior knowledge of how it functions, and this is what the company sets out to remedy with its crypto trading platform.

Kriptomat’s mobile app allows users to buy, sell, and store a wide range of cryptocurrencies including Bitcoin and Ethereum. The platform is designed to be user friendly, and is delivered alongside world-class support services, to ensure that anyone can use it. As well as classic trading capabilities, users can earn rewards for making transfers, and they benefit from security monitoring to protect their funds.

Kriptomat has become one of the first cryptocurrency platforms to earn ISO certification, demonstrating that it is committed to enacting best practices. It has also partnered with Volt, an online banking provider, to launch real-time payments for crypto; as well as with the payment orchestration platform IXOPAY, for which it now manages worldwide payment transactions.