Customer Success Agent, Kriptomat
Bilingual Speaker
Cryptocurrency exchange platform
Open for applications
Cryptocurrency exchange platform
21-100 employees
Open for applications
21-100 employees
Company mission
To ensure everyday people can purchase, store, send, and receive cryptocurrencies effortlessly.
Role
Who you are
- Is proficient in English and Slovenian
- Speaking at least one more European language is advantage (German or Spanish are preferred, but other languages are welcome)
- Has experience with G-suite, Slack, and remote working tools
- Is experienced with different channels of support, including email, phone, and/or chat
- Is flexible and adapts to the fast-paced environment
- Is open to shift work and work on weekends/public holidays when needed
- While this is the experience/qualifications we would love our Customer Success Agent to have, we are also open to considering applications of those who do not fully meet the listed criteria. If this role interests and excites you, but you don't have all the experience/qualifications listed above - please apply and tell us about that in your cover letter
Desirable
- Previous experience in the crypto industry
- Any relevant professional or academic qualification: languages, business, marketing, psychology
What the job involves
- As a Customer Support Champion, you'll play a vital role in ensuring our client's satisfaction and loyalty through exceptional customer support.
- You'll be the hero who ensures our customers are well taken care of, fostering trust as they entrust us with their hard-earned money.
- Your primary focus will be building strong relationships with our clients, even in challenging situations, to guarantee top-notch customer support
- Promptly responding to customer inquiries using our cutting-edge customer success tools and channels
- Collaborating with cross-functional teams (development, compliance, transaction processing) to resolve complex cases and provide comprehensive solutions
- Actively monitoring customer feedback to continuously improve our services
- Updating and enhancing our knowledge base with support articles, ensuring our clients have access to valuable resources
- Contributing to content strategy by researching trending topics in the cryptocurrency and personal finance industry
- Analyzing website traffic and user engagement metrics to optimize the customer experience
- Providing constructive feedback to improve the efficiency of our customer service process
- Maintaining a positive, empathetic, and professional attitude when interacting with customers, leaving a lasting impression
Our take
Kriptomat was founded in 2018, upon the belief that everybody, everywhere should have access to cryptocurrency. As the popularity of crypto trading rises, it can be difficult for newcomers to enter the space, especially those without prior knowledge of how it functions, and this is what the company sets out to remedy with its crypto trading platform.
Kriptomat’s mobile app allows users to buy, sell, and store a wide range of cryptocurrencies including Bitcoin and Ethereum. The platform is designed to be user friendly, and is delivered alongside world-class support services, to ensure that anyone can use it. As well as classic trading capabilities, users can earn rewards for making transfers, and they benefit from security monitoring to protect their funds.
Kriptomat has become one of the first cryptocurrency platforms to earn ISO certification, demonstrating that it is committed to enacting best practices. It has partnered with Volt, an online banking provider, to launch real-time payments for crypto; as well as with the payment orchestration platform IXOPAY, for which it now manages worldwide payment transactions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-34% employee growth in 12 months
Company
Funding (1 round)
Jun 2021
$2.3m
EARLY VC
Total funding: $2.3m
Company benefits
- Take your career to the next level
- Work from anywhere you want
- See the impact you make in our fast-paced environment
- Get any Udemy courses you want
- Discover new locations every year
- Work with top achievers
- Get a super cool MacBook
- Get a bonus whenever you have your friend onboarded
- Work in a results-oriented culture
Company values
- We are customer obsessed
- We learn and we are curious
- We take ownership and freedom
- We make things happen fast
- We deliver the best results according to the highest standards
- We hire and develop the best and value diversity
- We focus our efforts onto sustainability
Company HQ
Tõnismägi, Tallinn, Harju County
Articles
Leadership
Dejan Davidovic
(COO)Former Business Development Advisor at Spletnik. Was Chief Business Development Officer at Platformax, and previously CEO at iQpon.
Srdjan Mahmutovich
(CEO)Former Growth Coach at Spletnik. Founded Platformax.
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