Customer Support Engineer, Fivetran
$88-105.6k
Office located in Oakland, CA
Automated data movement platform
Job no longer available
Automated data movement platform
1001+ employees
Job no longer available
$88-105.6k
Office located in Oakland, CA
1001+ employees
Company mission
To make access to data s simple and reliable as electricity.
Role
Who you are
- Total relevant work experience - 2+ yrs
- Strong Customer Advocacy skills
- Excellent written and verbal communication skills in English
- Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution
- Good teaming skills with a passion for building a positive culture where we leave our ego at the door
- Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
- Excellent analytical skills and strong attention to details
- Basic ability to read and understand Java/ C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions
- Basic understanding of networking fundamentals and the TCP/IP model
- Experience with databases (SQL and NoSQL) as well as basic SQL commands
- Experience building or troubleshooting APIs
- Understanding of Data Warehousing fundamentals and concepts
- Experience in various operating systems such as Windows, UNIX/Linux
- Comfortable navigating Github and submitting Pull Requests
Desirable
- Proficiency in cloud computing resources such as AWS, Azure, or Google Cloud
- Basic to Expert understanding of Oracle, PostgreSQL, MySQL, MSSQL replication technologies
What the job involves
- Via a collaborative and holistic approach that is focused not only on resolution but also prevention of future issues the Customer Support Engineer (CSE) acts as our customer’s technical champion within Fivetran
- At Fivetran our CSE’s take on exciting technical challenges while partnering with customers both internal and external to drive issues to an outcome that exceeds expectations
- The Customer Support team is responsible for creating solutions and providing excellent experience for every customer
- As a Customer Support Engineer you will be working with new and existing customers in a highly technical capacity, ensuring success for our existing valued customers
- Occasional limited holiday or weekend shifts
- Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents
- Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution
- Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
- Help customers round the clock and should be willing to work in shifts in a 24x7 work environment
- Investigate incidents utilizing the Fivetran environment, connectors, logs, and other troubleshooting tools
- Work closely with Fivetran’s engineering team by submitting well-documented bugs which arise from customer submitted cases
- Work with Fivetran’s Product team to ensure feature requests are addressed and handled in a timely fashion
- Document any known or newly identified solutions in our knowledge base and share this knowledge across the team
- Collaborate with teammates on technical and non-technical projects
Our take
Fivetran is a data integration company focused on one simple idea: making data easy to move and use. It provides a fully managed platform that automatically moves data from hundreds of sources into cloud destinations, helping team centralize information without building or maintaining complex pipelines. So, by handling the heavy lifting behind the scenes, Fivetran allows organizations to spend less time managing infrastructure and more time working on their data.
This approach has a real and growing impact, with more than 700 fully managed connectors, Fivetran supports hybrid and multi-cloud environments and keeps data accurate and secure as it flows into analytics and AI systems. Trusted by over 7,600 customers worldwide, the platform helps businesses standardize how data is collected and shared across teams, breaking down silos and making insights more accessible. And the result is a stronger data foundation that supports faster decision-making and innovation.
In 2025, the company's momentum was also recognized with a Microsoft Marketplace Partner of the Year Award and a finalist spot for Microsoft's Americas Emerging Partner of the Year. These milestones reflect its role in helping enterprises modernize data infrastructure on Microsoft Azure and prepare for AI-driven workloads. By continuing to deepen its partnerships and focus on reliable, automated data movement, Fivetran is well positioned to carry this success forward as organizations increasingly rely on data s the backbone of future intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)George graduated with a PhD in Neurobiology from the University of Pittsburgh.
Taylor Brown
(COO)Taylor studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level.
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