Quality Assurance Tech Lead, Cognigy
Tech Lead
More information about location
Enterprise conversational AI platform
Open for applications
Enterprise conversational AI platform
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To lead the automation of conversations to make life easier for everyone.
Role
Who you are
- Experience & Leadership – 8+ years in software quality assurance, with at least 5 years in a senior or leadership role
- Strategic QA Leadership – Develop and drive a holistic QA vision and strategy that reflects the needs and challenges of all QA engineers across domains
- Test Automation Tools – Deep knowledge of frameworks like Selenium, Cypress, or Playwright
- QA Methodologies – Expert in software testing practices, automation, performance and API testing
- DevOps & CI/CD – Strong understanding of CI/CD, SDLC, and agile development principles
- Cloud-Based Testing – Hands-on experience with cloud-based testing environments and practices
- Programming Skills – Strong scripting or coding skills for test automation (e.g., Python, JavaScript, Java)
- Tools Familiarity – Comfortable with defect tracking systems, test management tools, and reporting dashboards
- Team Representation & Advocacy – Act as the voice of the QA team in cross-functional leadership discussions; ensure QA is included early in decision-making and process design
- Process Optimization & Guidelines – Evaluate, refine, and implement scalable QA processes and guidelines tailored to diverse teams and project
What the job involves
- You’ll be joining our Engineering department, a dynamic environment where cross-functional development teams drive continuous improvements, build new features, and develop cutting-edge products
- Supporting this innovation, our Product Support, QA, and SRE teams work alongside our Product, People, and Leadership teams - including our Director/Architect and VP of Engineering - to tackle new challenges, push the boundaries of technology, and ensure our products remain stable, innovative, and customer-centric
- Together, we’re committed to delivering excellence and shaping the future of our industry
- Strategic QA Leadership – Develop and drive a holistic QA vision and strategy that reflects the needs and challenges of all QA engineers across domains
- Team Representation & Advocacy – Act as the voice of the QA team in cross-functional leadership discussions; ensure QA is included early in decision-making and process design
- Process Optimization & Guidelines – Evaluate, refine, and implement scalable QA processes and guidelines tailored to diverse teams and projects
- Data-Driven Prioritization – Collaborate with Product and Engineering to use product usage data and customer insights to identify QA priorities, guide change decisions, and align testing focus with user behavior
- Mentorship & Career Development – Coach and support QA engineers across teams, promoting a strong quality culture and helping to align individual and team growth with business needs
- Collaboration Across Functions – Work with Engineering, Product, and SRE to ensure QA is integrated throughout the product lifecycle
- Leadership in Change Management – Proactively identify opportunities for process improvements or deprecations, with clear communication and alignment with stakeholders
Our take
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that has been accelerated in recent years as so many other services went virtual and digital.
Cognigy is at the forefront of this trend, delivering a set of low-code tools to help enterprises integrate more AI into their customer service processes. As AI has developed, so has the company's suite, and it has launched new features such as AI agents for sales and marketing interactions.
The company has raised substantial funding across the years to accelerate this product development, as well as support its geographic expansion. With the artificial intelligence boom far from over, the future looks bright for Cognigy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2024
$100m
SERIES C
Feb 2022
$15m
SERIES B
Total funding: $167.5m
Company benefits
- Virtual stock options plan to top performers
- Attractive and performance-oriented salary
- Flat hierarchies and the possibility to shape the organization
- Flexible working hours and ability to work remotely in the UK
Company HQ
Düsseldorf-Hafen, Düsseldorf, Germany
Leadership
Benjamin Mayr
(Co-Founder & Chief Software Architect)Earned a BS in Software Development and Gamedesign at Mediadesign University of Applied Sciences. After this, they became an Independent Software Development Consultant.
Philipp Heltewig
(Co-Founder & CEO)Previously CIO of Sitecore, a leader in digital marketing solutions. Also worked at SAP and attended Harvard Business School.
Sascha Poggemann
(Co-Founder & COO)Previously Head of Technical Development at iExergy in Germany.
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