Business Operations Senior Associate, Pomelo Care

• 2-4 years of experience in a strategic analytical role, preferably in consulting, finance, or at a high-growth start-up
• Strong analytical skills with experience performing independent analyses in Google Sheets and Excel and manipulating data in data visualization tools (e.g. Metabase, Looker)
• Significant experience in financial analysis and forecasting, with demonstrated ability to build flexible financial models with a high degree of flexibility and forecasting accuracy
• A proactive and resourceful problem-solver who is comfortable navigating ambiguity and independently seeks out answers and solutions
• You're comfortable leveraging a full suite of tools, including AI, to drive efficiency and insights
• An accountable and collaborative team player with excellent communication skills, both written and verbal
• Skilled at managing competing priorities with strong prioritization and time management skills
• Highly organized with a strong attention to detail

Desirable

• You will help build, optimize, and scale best-in-class operations for Pomelo’s new product lines by delivering data-driven analysis, insights, and operational initiatives that drive impact for our members
• Analyze and report on key operational metrics and performance trends for Pomelo’s new business lines
• Support the forecasting process by analyzing and reporting on historical data and trends to inform monthly, quarterly, and annual financial projections
• Own clinical team capacity planning for new program launches and ongoing care delivery
• Use data to distill key insights, identify and prioritize areas for operational efficiency, and implement critical process improvements
• Own important operational projects that improve the efficiency of how we deliver care for our members. Proactively communicate project timelines and roadblocks with cross-functional partners to ensure deliverables are met
• Collaborate with cross-functional teams including Revenue Cycle Management, Accounting, Strategic Finance, Partnerships, and Customer Success to ensure analytical alignment and smooth operations