Senior Customer Success Manager, Propel
$165-192.5k
OTE
$150-175k
BASE
+ Equity
More information about location
Financial services and products for low-income Americans
Open for applications
Financial services and products for low-income Americans
101-200 employees
Open for applications
$165-192.5k
OTE
$150-175k
BASE
+ Equity
More information about location
101-200 employees
Company mission
To build modern, respectful, effective technology that helps low-income Americans improve their financial health.
Role
Who you are
- 8+ years of enterprise customer success or account management experience
- Experience with digital marketing at either a publisher, agency, or advertiser is a must
- Exceptional written and oral presentation and communication skills – you’ll spend a lot of time in front of your customers!
- Strong problem-solving and project management abilities – you’ll be responsible for campaign troubleshooting, launch timelines, experimentation management
- Demonstrated ability to juggle competing priorities and navigate ambiguity
- Strong attention to detail and comfort navigating technical systems - you’ll be responsible for implementing new campaigns, analyzing performance data, and identifying optimization opportunities
- Excellent relationship-building skills, with a demonstrated ability to quickly build trust internally and externally
- Passion for building a business with a strong social mission at the intersection of private and public sectors
What the job involves
- We’re looking for a results-oriented Senior Customer Success Manager to join our advertising business unit, helping companies in a variety of sectors effectively market to low-income consumers via the Propel app
- You’ll manage a portfolio of accounts, developing strong customer relationships and driving growth toward a revenue target
- Our partners advertise mission-aligned products and services that help our users make it through the month
- These partnerships are a core part of how we scale our impact: helping our users sign up for discounted home internet and government-subsidized phone plans, promoting grocery discounts and savings, and enrolling people in energy assistance programs, just to name a few
- Implementing and optimizing marketing campaigns for your accounts, delivering strong results that meet your customers’ goals
- Growing your portfolio by identifying opportunities to increase budgets or pricing in ways that optimize existing campaigns, and by identifying opportunities to sell new campaigns or placements
- Helping us build more scalable and efficient Customer Success tools by partnering with your product and tech counterparts to improve our systems
- Serve as a strategic partner and subject matter expert for customers, proactively offering recommendations and guidance to help them achieve their goals in reaching lower-income consumers
- Proactively sharing learnings with teammates to improve our collective understanding of industry trends and best practices
Our take
SNAP (Supplemental Nutrition Assistance Program) benefits are used by millions of Americans, but the scheme has long been hampered by a lack of innovation or digitization. Propel offers instant access to balances, plus local offers and discounts, and support in finding work. It also provides a free debit card that can be used for everyday shopping, bills, savings, and online transactions.
Formerly known as Food Stamps, SNAP benefits can be a hassle to use, with some recipients still having to make phone calls to gauge their budget. Propel's users can keep track of and manage their government-provided SNAP benefits from its mobile app, Providers, enabling low-income Americans to make use of this critical safety net more easily.
The Providers app has been used by upwards of 5 million of a potential roughly 40 million people who use SNAP benefits, showcasing both the current reach of the company, and how much space it has in which to grow. With a presence in all 50 states, as well as some territories, Propel raised $50 million in 2022 which it is using to expand its debit card services, widening its reach to a growing customer base.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Aug 2024
$3.5m
GRANT
Mar 2022
$50m
SERIES B
Total funding: $88m
Company benefits
- Generous vacation policy
- Unlimited sick days
- Healthcare and a 401k
- 16 week parental leave
- New tech tools
- Remote first
Company values
- Listen first
- We're doers, not philosophers
- Embrace a growth mindset
- Light up at our mission
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Jimmy Chen
(CEO)Having studied at Stanford, they worked for 2 years as a LinkedIn Associate Product Manager, before spending a further 2 in the same position at Facebook. They left to co-found Propel in May 2014.
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