Senior Sales Engineer, Alpaca

• Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 5+ years), ideally at API or SaaS-first companies
• Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON
• Able to translate complex technical concepts into simple, understandable terms
• Self-starter who thrives in a startup environment, manages multiple assignments simultaneously, works independently, and drives projects to completion with close attention to detail

Desirable

• As a Sr. Sales Engineer for, you will be the go-to product and technical expert for Alpaca's enterprise partners across. You will bridge technical and business conversations: a customer-facing engineer with strong API knowledge, experience supporting enterprise customers, fluency in Mandarin for customer interactions, and sufficient English proficiency to collaborate effectively with our global team
• You will support enterprise partners and expand our base of enterprise partners, acting as the technical bridge between local partners, vendors, and regulators and Alpaca's global engineering team
• Provide technical support and relationship management for existing enterprise customers, acting as a trusted technical advisor throughout the partner lifecycle
• Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations, and present compelling product and technical use cases to prospective clients
• Guide new enterprise customers through API integration, implementation, and onboarding
• Act as the voice of customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements into clear specifications for Alpaca's global engineering team
• Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders
• Work closely with local compliance and operations teams to understand local and regional product requirements
• Own technical sales engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires that win deals; lead demo strategy and execution
• Create sales support materials and documentation for new features and products, where needed
• Coordinate with local regulators, vendors, and partners, and relay those requirements to global product and engineering
• Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support; travel as needed
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners