Lead Product Designer, Fetch

• Risk-takers. You’ve got ample room to fail and no time to play it safe
• Endlessly curious. You never hesitate to ask “why” and tirelessly seek out innovative solutions
• Expert collaborators. You are equally comfortable working side-by-side with executive stakeholders, teammates, and non-technical colleagues as you are with your fellow designers
• UI craftspeople. A background in visual design is not required but a well-practiced eye for detail & aesthetics absolutely is. Your shipped mobile app work needs to knock our socks off
• Radically scrappy. You thrive in ambiguity and won’t hesitate to get exactly what you need to keep moving ahead. You can get stuff done!
• Team-players. Our secret sauce is our team dynamic; we don’t have time for egos
• 8+ years of relevant experience, with a focus on enterprise-grade software — think SaaS platforms, ERP, logistics, or workflow automation
• Experience as a design coach — not just managing others, but elevating them. You set the bar, give feedback like a peer, and know how to bring cross-functional partners along with clarity and care
• Deep experience simplifying data-heavy, workflow-intensive UIs across varied user roles (e.g. operations, admins, analysts, execs)
• Led the strategic integration of AI or automation into products — whether that's in predictive insights, workflow optimization, or real-time assistance
• A high bar for visual craft. Our brand is carried through our enterprise products, which means UI skills are a vital part of what we do
• A track record of driving design ops improvements — whether it's establishing repeatable research practices, building smarter intake systems, or auditing and evolving design systems for scale
• A fluency in design systems, documentation, and governance — and know how to scale them across a growing org
• Comfort in fast-paced, ambiguous environments — prioritizing ruthlessly, advocating thoughtfully, and pushing smart defaults across the board
• Experience with Figma and conducting research

Desirable

• The Fetch Product Design team is responsible for the entirety of design within the Fetch enterprise and internal application—from user experience design to creative direction and production
• Our goal is to deliver a fun experience that our shoppers (and partners) love and can’t live without
• You will be working within a focused, balanced team; it is your responsibility to lead efforts which measurably improve people’s lives
• You will guide our team’s culture through mentorship and thought leadership. You will help Fetch level-up by infusing user-centered practices across the organization
• By month 3 you will be…
• Launching design to production regularly
• Intimately familiar with the Fetch app and enterprise systems
• Integrated within your team
• Understanding your team’s focus, goals, and KPIs
• Developing strong working relationships with your pack, Product owner and Tech lead as well as outside of your team (key stakeholders and other cross-functional teams)
• Leading design critiques of your work with cross-functional stakeholders and peers
• Collaborating with other design leads on Design Ops initiatives
• Running small research studies
• Mentoring other designers
• By month 6 you will be…
• Influencing & making decisions within your team
• Exploring the unknowns through research—what opportunities are untouched or undiscovered?
• Contribute to a long-term vision (6+ months) for your collective
• By year 1 you will be…
• Influencing decisions outside of your team for the larger organization
• Thriving in ambiguity within your team and the larger organization
• Actively driving research activities
• Launching consistently into production with iterations on the work in motion