Customer Success Coordinator, AimHi Earth

• At least 3 years of experience in client support, or a related role
• Exceptional organisational skills with meticulous attention to detail
• Proven ability to work independently, balance and prioritise your own time, and meet deadlines
• Strong communication skills, including fluent spoken English and polished written grammar
• Confidence in learning and adapting to new tools and systems
• Experience improving processes or ways of working, rather than only following existing systems
• Passion for AimHi Earth’s mission to combat the climate and nature crisis
• Experience working in a start-up or fast-moving environment

Desirable

• This role is 24-40 hours per week
• We’re looking for a highly organised, proactive Customer Success Coordinator to join our team
• This role will suit someone who enjoys taking ownership, spotting ways to improve how things work, and getting stuck in to make those improvements happen
• You’ll play a key role in ensuring our live training sessions run smoothly, supporting our clients well, and helping us strengthen and streamline our ways of working as we grow
• This is a B2B role working closely with organisational clients and internal stakeholders to deliver live learning programmes. It is not a ticket-based or customer service role, and it does not involve managing high volumes of inbound requests
• We’re looking for someone who enjoys working 1-to-1 with clients, coordinating delivery, and taking responsibility for outcomes rather than responding to queues or scripts
• You’ll work closely with the Customer Success Lead (your manager), alongside our Product and Go-to-Market teams, to deliver AimHi Earth’s live and online training programmes
• The role combines hands-on operational delivery, client support and ongoing improvement of our processes. We’re looking for someone who is comfortable working independently, enjoys responsibility, and likes improving systems rather than simply following them
• Your ability to stay organised, take initiative, and manage your time will make you an invaluable part of our team
• Operational Support for Live Sessions (50%)
• Preparing back-end logistics (e.g., scheduling attendee emails, updating databases, booking presenters/guests, promoting sessions via partners)
• Following up after sessions (e.g., sending attendee digital badges and certificates)
• Client Success Support (30%)
• Supporting client communication, including preparing onboarding materials, sharing resources, handling queries and arranging calls. Over time, you’ll feel confident joining client calls directly and supporting delivery without needing close co-hosting, helping new clients get up to speed quickly and smoothly
• Process Improvement and Collaboration (20%)
• Spotting where our operational processes could work better and suggesting practical improvements
• Helping to put those improvements into place, including working with the Product team to automate or simplify repetitive tasks
• Exploring simple automation or system changes that reduce manual work and help us scale delivery more smoothly
• To help set clear expectations, this role is not:
• A customer service or ticket-based support role
• A call-centre or queue-driven role
• A sales or account management position

• We are accepting applications until Friday 20 February 2026
• You will be asked for:
• CV/Resume
• A short, genuine cover letter sharing what excites you about working with us. Please don’t use generative AI tools - we can tell, and we’d love to hear your authentic voice
• We look forward to receiving your application!