Associate Solutions Consultant, Gorgias
CA$100.3-110.9k
+ Offers Commission: CA$25,086 – CA$27,727 + 0% – 0.005% Equity
The conversational AI platform for eCommerce
Be an early applicant
The conversational AI platform for eCommerce
501-1000 employees
Be an early applicant
CA$100.3-110.9k
+ Offers Commission: CA$25,086 – CA$27,727 + 0% – 0.005% Equity
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- 2+ years of experience in sales engineering, pre-sales consulting, or a related technical sales role in a SaaS or tech environment
- Experience working with APIs and Webhooks
- Strong presentation and communication skills, with the ability to engage C-Level executives
- Deep understanding of helpdesk/ticketing systems and customer support processes
- Background in value-based selling methodologies
Desirable
- Experience in the e-commerce sector
- Ability to automate business processes and understand complex technical architectures
- A passion for scaling sales processes and driving customer-centric solutions
What the job involves
- About The Role: We are looking for a highly skilled Solutions Consultant to join our dynamic sales team
- In this role, you will act as a trusted advisor, guiding clients through technical and business challenges to implement cutting-edge solutions
- You will work closely with our Sales, Product, and Engineering teams to design and deliver customized demonstrations, proof-of-concepts, and technical guidance to showcase the value of our platform
- You'll collaborate with sales to understand customer pain points, current processes, and desired outcomes
- Showcase our solutions through tailored demos and presentations that align with client needs
- Configure and optimize workflows within our platform to demonstrate real-world use cases
- Assist customers with API integrations, Webhooks, and basic Python scripting to enhance automation
- Execute proof-of-concept initiatives to validate our platform’s fit for enterprise clients
- Assist in crafting compelling responses to customer requests for information
- Guide enterprise customers on leveraging our solutions to maximize efficiency and ROI
- Educate sales and customer success teams on best-in-class demonstrations and sales methodologies
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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