Technical Account Manager, Beyond Identity

• Minimum of 5+ years of experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Sales Engineer, or Professional Services in a SaaS or cybersecurity company
• Proven experience building and maintaining strong post-sales relationships with enterprise customers
• Demonstrated ability and willingness to spend a significant amount of time working onsite at customer locations
• Deep technical understanding of Identity and Access Management (IAM) concepts, authentication protocols (e.g., OIDC, SAML, OAuth2.0, FIDO2), and security best practices
• Solid understanding of networking principles and protocols
• Ability to quickly learn and understand complex enterprise IT environments and systems
• Experience with SaaS platform configuration, management, and troubleshooting
• Excellent analytical and problem-solving skills with the ability to quickly diagnose and resolve technical issues
• Exceptional verbal and written communication, presentation, and organizational skills
• Strong customer service orientation, empathy, and a collaborative approach
• Ability to manage multiple customer engagements and priorities effectively in a fast-paced environment

Desirable

• Step into a critical post-sales role as a Technical Account Manager at Beyond Identity in London, UK
• You will be responsible for building and maintaining strong technical relationships with our largest and most complex customers, ensuring their ongoing success and value from Beyond Identity's platform
• This role requires a significant amount of time working onsite with customers onsite at their locations, acting as a trusted technical advisor and primary support contact
• You will proactively engage key accounts, ensuring smooth implementations, providing ongoing technical guidance, and advocating for customer needs internally to drive retention and growth
• You will operate in a fast-paced environment as we continue to grow and evolve our identity platform
• We are looking for a results-oriented individual with a strong blend of technical expertise and customer-facing skills who can navigate complex customer environments and challenges, often from the customer's premises
• Serve as the primary technical point of contact and trusted advisor for a portfolio of strategic customers, including regular onsite presence at customer locations
• Provide expert guidance on the optimal usage and configuration of Beyond Identity's platform to meet customer business and technical requirements during onsite visits and remote interactions
• Serve as a hands-on partner with new enterprise accounts to drive frictionless deployment and implementation
• Act as the main technical support lead for complex customer issues and requests, coordinating with internal teams for timely resolution, both remotely and while onsite
• Conduct ongoing technical check-ins and business reviews with customers to ensure satisfaction and identify opportunities for expanded platform usage, often requiring travel to customer sites
• Design and propose innovative technical solutions leveraging Beyond Identity's platform and integrations with customer systems
• Deliver technical training and educational sessions to customer teams to drive platform adoption and understanding, including presenting onsite
• Proactively identify potential issues or risks within customer environments and work to mitigate them before they impact service
• Function as a frontline technical resource for best practices and informal customer inquiries
• Champion customer needs and feedback internally, acting as a key liaison between customers and Beyond Identity's Product, Engineering, Support, and Sales teams
• Contribute to internal documentation, best practices, and knowledge sharing related to customer use cases and technical solutions
• Stay current on Beyond Identity's platform roadmap, new features, and service options
• Potentially assist in defining scope of work and technical requirements for new projects or change orders