Implementation Engineer, RapidSOS

• If you thrive in a fast-moving, mission-driven environment and enjoy working at the intersection of technology, partnerships, and real-world impact, this is an opportunity to play a key role in helping expand and strengthen the infrastructure behind modern public safety
• 3+ years of experience as an Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working directly with customers
• Proficiency with Python, and is using AI tools to enhance acceleration of development & proactive about leveraging emerging technologies
• Strong understanding of REST APIs, webhooks, conditional logic, and system integrations
• Demonstrated success managing external technical stakeholders and improving the efficiency, reliability, or scalability of software integrations
• Experience supporting customer environments post go-live and maintaining operational health of live integrations
• Familiarity with customer support and ticketing workflows (Zendesk, Jira, or similar tools)
• Track record of managing multiple clients and concurrent technical initiatives with clear prioritization
• Strong communication skills with both technical and executive stakeholders
• Comfort operating in a high-growth environment where priorities shift quickly
• Self-motivated, data-driven, solutions-oriented, and comfortable taking ownership
• Willingness to both collaborate cross-functionally and independently drive initiatives
• Ability and willingness to work a full-time schedule that includes weekend days (Saturday and Sunday), travel a few days per quarter for internal team gatherings, and participate in a weekly on-call rotation
• Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match

Desirable

• As an Implementation Engineer, you will own the full technical lifecycle of our B2B partner integrations — from onboarding through long-term operational success
• At RapidSOS, these integrations are mission-critical, helping ensure life-saving data reliably reaches emergency responders when it matters most
• You’ll lead partners through implementation while also supporting the long-term health, reliability, and evolution of those integrations over time
• You’ll serve as a technical lead and trusted partner to customer engineering teams, developing deep expertise in RapidSOS’s ingress APIs and integration ecosystem
• This includes guiding partners on best practices, staying current on new capabilities and releases, and proactively identifying opportunities to strengthen and scale integrations as partner needs grow
• Serve as the primary technical point of contact for B2B partners across onboarding and ongoing account management
• Own launch timelines and technical implementation plans for new integrations
• Design and advise on end-to-end workflows, integration logic, and scalable technical architectures
• Partner with Customer Success to monitor post-live health, performance, and operational stability of strategic accounts
• Proactively identify risks, integration gaps, or optimization opportunities and drive resolution
• Troubleshoot complex API and integration issues across distributed systems
• Work cross-functionally with operations, product, engineering, sales engineering, and account management to align technical execution with business outcomes
• Support international business development teams in implementing and scaling solutions efficiently
• Provide project management oversight and structured feedback to Engineering on new product features impacting partners