Senior IT and Infrastructure Manager, Resolver
+ Discretionary bonus scheme / commission scheme with payment based on revenue generated as a result of generated sales leads
Risk-intelligence software
Be an early applicant
Risk-intelligence software
201-500 employees
Be an early applicant
+ Discretionary bonus scheme / commission scheme with payment based on revenue generated as a result of generated sales leads
201-500 employees
Company mission
To create a digital world that is safe for everyone.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity,(or equivalent) or demonstrable experience in a related field
- At least 7-10 years of experience in IT, with at least 3-5 years in a leadership or managerial role
- Extensive knowledge of IT infrastructure, including Google Workspace and cloud environments
- Proven experience with security frameworks and standards (e.g., ISO 27001)
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and interpersonal skills, with the ability to convey complex security concepts to non-technical stakeholders
- Ability to handle high-pressure situations and make sound decisions in critical circumstances
- Desirable: and understanding of operational security and OSINT concepts
What the job involves
- To lead Resolvers corporate IT function across our UK and overseas hubs
- This role is pivotal to not only continuing to enhance our corporate IT systems but also in the design of novel solutions to some of the challenges our Open Source Intelligence (OSINT) analysts face
- The ideal candidate will have a breadth of experience supporting complex IT systems across a global user base and a sound understanding of security best practices
- Develop, implement, and maintain a comprehensive IT strategy to protect corporate IT systems and services
- Lead the IT teams in Resolvers UK and overseas hubs in executing IT transformation projects
- Provide expert guidance and mentorship to junior IT staff
- Manage the security and delivery of end user computing/ client support for 700+ staff working remotely and in offices globally
- Support a diverse set of users across Windows, macOS, linux and ChromeOS using Microsoft Entra, Intune and Jamf
- Administration of corporate IT systems including Google Workspace, M365, Slack, corporate password managers and the Atlassians suite of tools
- Ensure that guidance for end users remains up to date on usage of corporate IT systems
- Oversee all onboarding and offboarding activities for UK based staff to ensure users have a consistent experience
- Develop strategies to further enhance technical integration across Resolver and Kroll
- Conduct regular IT and security risk assessments and vulnerability analyses to identify and mitigate security risks
- Work with our parent company’s InfoSec team to develop and enforce Resolver specific policies and processes following industry best practice
- Oversee incident response planning and conduct investigations of security breaches
- Own, manage and enhance our in-house systems for secure OSINT research
- Manage, maintain and enhance where possible hardware and support systems to enable effective and secure OSINT research
- Assist with the design and implementation of novel IT systems to meet analyst OSINT and collection requirements
- Ensure compliance with relevant laws, regulations, and industry standards (e.g., GDPR, ISO/IEC 27017; ISO/IEC 27001)
- Support external audits of IT systems
- Proactively engage in supporting the completion of customer pre-sales questionnaires relating to IT and Security
Our take
Resolver, formerly Crisp, is a pre-eminent name in the now-crowded field of social media monitoring services. The company was founded with the objective of identifying internet-based threats to children, and has since evolved into a provider of wider digital marketing services for its clients through the use of sophisticated artificial intelligence tools and a growing team of analysts.
After an acquisition by U.S. risk giant Kroll in 2024, Resolver is looking to synergise its services with its new parent company. Combining AI technology and real-time alerts with Kroll’s risk advisory expertise should significantly expand the value of Kroll’s offerings.
Perhaps the biggest reason for Resolver's former iteration as Crisp's success to date is its roots in online harm-detection. For example, the reputation it has built through operating in environments where analysts simply cannot make mistakes has been crucial to winning the trust of over 1000 brands. Resolver must hope that under new ownership, that reputation will be furnished rather than diluted.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
Oct 2018
$25m
GROWTH EQUITY VC
Total funding: $25m
Company benefits
- 33 days holiday including Bank Holidays
- Critical Illness
- Life Insurance Cover
- Healthcare Cash Plan
- An attractive pension
- Cycle to Work Scheme and Commuter Loans to help your journey to work
- Employees perks with freebies, discounts, rewards and more
- Free yoga classes twice a week
- Subsidised gym membership
Company HQ
Leeds City Centre, Leeds, UK
Leadership
Adam Hildreth
(Founder)Prior to founding Crisp in 2005, they were Managing Director of Dubit.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 6 more jobs at Resolver