Operations Associate, Industrious

• This role would be great for someone that loves all the moving parts and pieces of in person experiences, whether that be a board meeting, a team happy hour, or an annual conference, and someone who is passionate about making employees feel welcomed, empowered, and delighted at work
• 2-4 years of experience in project management, hospitality, coordinating day-to-day office operations, and/or providing office maintenance support
• Preferred experience in being part of a front desk staff
• Passion for Hospitality and building exceptional experiences everyday
• A hardworking team player willing to tackle anything from small internal administrative tasks to high-profile requests
• Collaborative with strong interpersonal skills and the ability to integrate quickly into a small team
• Someone who enjoys continuous change and improvement
• Detail-oriented with the ability to coordinate, prioritize and lead multiple responsibilities
• Impeccable verbal and written communication skills

Desirable

• Industrious is continuing to build a range of products and services that solve the needs of large commercial landlords
• One such product is to provide programming, events and manage amenities for the office tenants of large buildings
• This is a critical part of our longer-term competitive strategy and an important proof point that we can execute a new product for a new kind of customer
• The Operations Associate supports the Hospitality and Amenities team in managing the overall day to day amenity operations
• This includes conferencing center and community events management - tenant and vendor relationships, supplies inventory and tenant communications
• The Operations Associate will work closely with the Conferencing Manager and the Community Manager to be hands-on support for the daily operations of all meetings, events, and the overall tenant experience
• The job is multi-faceted, as you’ll be an expert in day to day building operations and amenity spaces and services
• You will build strong relationships with the building tenants, especially office managers and executive assistants to ensure high hospitality standards and tenant satisfaction
• You will be a key member of the tenant experience team and third party hospitality vendors that support excellent service delivery
• Meeting Operations (40%)
• Assist in room flips for back to back bookings based on set-up requirements and staff conference bookings as needed - early/late depending on start and end times
• Learn basic AV troubleshooting and be able to help clients connect to the installed in room systems seamlessly
• Ensure the broader day-to-day operations of the meeting rooms/tenant lounges and other bookable spaces are running smoothly
• Be present when meeting rooms or other bookable spaces are occupied ensuring a high service level; rooms are pre-set according to occupier or guests needs; food is delivered on time and displayed tastefully
• Ensure any way-finding or signage displayed in meeting or bookable amenity spaces is per brand standard
• When meeting rooms are not occupied make sure they are reset
• Community & Programming (30%)
• Assist Community Manager with event setup, breakdown as well as execution of the event, as well as guest check-in registration, if needed
• Promote scheduled events and pop-up activations ahead of time via Tenant Mobile App, reception desk, lobby, physical and digital signage, or email
• Support with event data collection for event reporting in conjunction with the Community Manager
• Know all the events occurring in all spaces on a given day to be able to speak and promote them confidently
• Assist broader tenant experience team when needed for community activations
• Building/Amenity Ops Support (30%)
• Be an expert in day to day building operations, amenity spaces and services
• Ensure all the meeting rooms, lobby and other common areas are spotless at all times, and maintain staffing at amenity floor reception desk as needed
• Order, restock, receive, and inventory supplies in a timely manner, avoiding outages, while managing COGs efficiently
• Maintain clean and organized supply closets and back of house areas
• Manage a daily walkthrough of the building and ensure standards are met; document and analyze data and work with building teams on solutions
• Build relationships with tenants outside of lobby interactions by being proactive in your efforts to engage the tenants throughout the building; input collected information in the CRM platform; help deliver on Surprise & Delight monthly standards
• Ensure digital and physical communications (mobile app/digital signage, physical signage etc.) are up to date and functioning appropriately
• This is an in-office role 5 days a week with variable hours based on conference and event schedules