Senior Manager of Solutions Architect, Discord

• You may be a good fit for this opportunity if you come from roles within the Gaming ecosystem like:
• Solutions Engineering Manager
• Solutions Architect Manager
• Partner Engineering Manager
• Technical Partnerships / Account Manager
• Developer Relations Manager
• Developer Experience Manager
• Experience managing a team, with a demonstrated ability to develop talent and drive team performance
• Technical background in game development
• Direct experience working within a game studio or game ecosystem provider
• Ability to read, understand, and discuss code across multiple languages
• Familiarity with game engines (such as Unity, Unreal, proprietary), platforms, and development toolchains
• Excellent communication skills with the ability to translate complex technical concepts for varied audiences
• Track record of building relationships with technical and non-technical stakeholders

Desirable

• The Senior Manager of the Solution Architect, Games team leads a team that is responsible for helping game developers successfully integrate Discord's suite of developer tools (including the Social SDK) into their games and optimize their overall Discord Community presence
• This role combines people leadership with hands-on technical expertise: you'll manage and develop a team of specialists while personally serving as the technical expert on our most complex integrations
• This will start as a player-coach role ideal for someone with deep experience in game development, particularly multiplayer, who wants to build and lead a high-performing team while staying close to the technical work
• This role is expected to evolve into a management-only role as the team scales
• Team Leadership
• Manage, mentor, and develop a team of Integration (Social SDK, new emerging products) and Community (Official Server optimization) Specialists, setting clear goals aligned with department objectives
• Drive continuous improvement across the team through regular retrospectives and feedback
• Identify growth opportunities and create developmental assignments that expand team capabilities
• Collaborate with cross-functional leadership to ensure team focus aligns with broader company initiatives
• Technical Leadership
• Serve as the subject matter expert for technically complex integrations
• Establish systems, tools and automations that evolve the managed white glove service of today into at-scale, repeatable processes
• Lead technical discovery sessions and architectural reviews for customer implementations
• Provide expert guidance on best practices for integrating Discord's Social SDK and enabling commerce in diverse game genres, engines and platforms
• Translate complex business requirements into technical implementation plans
• Contribute to product roadmap decisions based on customer feedback and technical insights
• Customer Partnership
• Own solution architecture for Discord's most technically challenging AAA managed accounts
• Build trusted advisor relationships with senior technical stakeholders at partner studios
• Develop strategies for your team’s portfolio of developers to maximize the value of Discord's developer and Community tools
• Prepare and deliver technical updates to stakeholders on integration progress and milestones
• Cross-Functional Collaboration
• Partner closely with Sales, Product, and Engineering teams to drive successful customer outcomes
• Contribute to sales enablement through technical documentation, reference architectures, and case studies
• Inform product and cross-functional leadership on operational aspects of customer integrations