Temporary Billing Analyst, User Interviews

• Bachelor’s degree or equivalent work experience
• 1+ years of experience in a Billing (or similar) role within a fast-paced environment
• Strong attention to detail
• Totally comfortable in G Suite and basic proficiency in Excel/Google Sheets
• Must be comfortable working in multiple systems and navigating customer vendor portals
• Works independently, has a strong sense of urgency, and an interest in solving new and interesting problems
• Ability to prioritize tasks with some direction from their manager
• Can effectively communicate (written and verbal) with colleagues and customers
• Candidates must be located in the United States and authorized to work without any Visa sponsorship

Desirable

• We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder
• You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates
• As a Temporary Billing Analyst, you’ll manage and carry out an assigned set of responsibilities to ensure timely billing and collections, and will deliver a smooth billing experience to our customers
• The Billing Analyst will report to the Billing and Collections Supervisor
• Prepare and send invoices to customers; manage void and credit note requests
• Review, research, and resolve customer billing queries in a timely manner
• Review customer contracts and process subscription changes timely while ensuring correct revenue reporting
• Perform assigned duties independently and in accordance with established policies, working under minimal supervision
• Partner within the team and across departments on special projects from time to time
• Internalize feedback and work to implement changes/improvements while providing direct and open feedback to others
• 40 hours per week, with the possibility of over-time