Senior Manager of Agentic Sales Engineering, Dialpad
$196.4-236.6k
AI-powered cloud communications platform
Be an early applicant
AI-powered cloud communications platform
1001+ employees
Be an early applicant
$196.4-236.6k
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- The Basics: BA/BS degree or equivalent practical experience
- Experience: Minimum 8 years of customer-facing technical experience (Sales Engineering, FDE, or Solutions Architecture)
- Minimum 5 years of people management experience, specifically leading technical teams
- Technical Depth: Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Vector Databases, and Agent Orchestration Frameworks. Proficiency in Python, Go, or JS/TS
- Business Acumen: The ability to simplify technical complexity and communicate clear ROI and trade-offs to non-technical C-suite executives
- Leadership Style: High emotional intelligence with a "scrappy" mentor mindset. You are someone who takes initiative and thinks creatively to get the job done under tight timelines
- Operational Excellence: Strong analytical skills to use data in improving team effectiveness and product vision
- Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply
What the job involves
- We are looking for a rare breed of leader: someone who possesses the technical depth of an AI Architect and the strategic mindset of a Sales Executive. Reporting directly to the Vice President of Sales Engineering, you will recruit, mentor, and direct a team of Forward Deployed Engineers who translate complex business challenges into high-impact, Agentic AI systems
- You are a self-starter who thrives in ambiguity. You don't just manage a team; you lead from the front, acting as the company’s most technically fluent business consultant and our customers' most trusted AI architect. You will partner across Sales, Product, and Engineering to ensure our AI platform is not only adopted but becomes the backbone of our customers' operations
- You will lead a specialized, high-impact technical division within our global Sales organization. This team isn't just selling software; they are building the future of communication. The Agentic Sales Engineering team is the "special forces" of our Go-To-Market strategy—a group of elite Forward Deployed Engineers who embed themselves within our most strategic accounts to bridge the gap between visionary AI potential and production-ready reality
- Build & Mentor: Recruit and develop a high-performing team of Forward Deployed Engineers. Coach them to develop both their technical AI/ML skills and their ability to command a C-suite boardroom
- Strategic GTM Leadership: Partner with Sales leadership to identify "must-win" accounts where Agentic AI can be a differentiator. Actively participate in the sales cycle to provide leadership, technical authority, and strategic deal support
- Bridge the Gap: Act as the crucial link between the field and the lab. Synthesize critical "field signals"—customer pain points, integration patterns, and platform limitations—and deliver them to Product and Engineering to influence the roadmap
- Architect Value: Guide the team in designing complex multi-agent systems, retrieval pipelines (RAG), and decision logic that integrate with CRMs, ERPs, and custom APIs via our MCP framework
- Innovate Processes: Create and implement new systems for "AI Envisioning" sessions, helping customers navigate complex cloud/data infrastructure to bring AI bots to life
- Drive Execution: Ensure the team isn't just selling a vision, but building the "shippable" capabilities that validate a customer's investment during pre-sales and early deployment
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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