Assistant Project Manager, Modsquad
Gaming Support
Global customer experience service provider
Posted today
Global customer experience service provider
1001+ employees
Posted today
1001+ employees
Company mission
Reinventing the Customer Experience Services industry.
Role
Who you are
- In addition to the skills and tasks mentioned below, the ideal manager for this client is someone who is passionate about gaming, has intimate knowledge of providing outstanding player support, and understands the importance of becoming an SME on anything they work on
- A passion for gaming, have extensive player support knowledge, and familiar with our client's catalog of games
- You have a strong understanding of brand and customer care initiatives
- You have access to a quiet dedicated environment to work
- You are familiar and comfortable with a variety of CRMs
- You use your awesome previous experience in Customer Support to work wonders with our clients
- You have carefully honed written and oral communication skills
- You expertly handle correspondence with a client just as well as you do your own team members
- You have experience with troubleshooting technical issues, both hardware and software
- You have team management and time management experience. You know how to manage schedules, understand and communicate workflow and procedures
- You see problems as challenges, and can use your analytical skills and the ability to use data and metrics to overcome the hardest of them-adding value to yourself, your team, and your company
- ModSquad is both complex and demanding. You need to be a fast learner who is trustworthy and can work independently
What the job involves
- ModSquad is currently seeking an energetic, proactive Assistant Project Manager to join our team supporting one of our Gaming Clients!
- In Client Services, we promise to deliver quality to our clients, partners, and teammates worldwide. The ideal Assistant Project Manager will work to ensure our client(s) are happy and our Mods are providing stellar quality service while communicating clearly and professionally, executing tasks promptly, driving operational efficiencies, and managing client expectations
- This will be a full-time (40 hour) employee role. Management coverage for this client will be 24/7, so you must be willing to be flexible to the needs of this project. Client will expect all employees to be on camera for duration of shift
- Support a group of talented and dedicated Mods that deliver quality service via customer service across omni-channel support
- Assist with team coaching, quality assurance, and performance management
- Perform weekly quality and productivity checks for all Mods
- Work with Mods as an escalation point to troubleshoot issues and solve problems
- Communicate clearly and consistently to the team and supervisors of any changes, updates, or relevant information
- Promote team collaboration, drive team growth, and inspire innovation amongst the team by working closely with your management counterparts
Our take
Founded in 2007, the company ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (and still is in the UK) the company was even one of the first to venture into the metaverse.
The company’s remote network of Mods (customer engagement professionals) provide omnichannel support through its Cubeless patent-pending security platform, enabling companies (including the NFL, Zendesk, and EA) to confidently outsource their CX services on a global scale.
The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years, as its diversified, scalable, and industry-adaptable service offerings have brought innovation to companies of all sizes. ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Remote-First
- International Employee Benefits Vary by Region
- Medical Coverage
- 401(k)
- Unlimited vacation
Company HQ
Newton Booth, Sacramento, CA
Articles
Leadership
Amy Pritchard
(CEO)Former Partner at Hughes & Pritchard LLC and Associate at Winterbotham Law.
Share this job
View 3 more jobs at Modsquad