Renewal Manager, Anaplan

• A “Customer First” mindset with a strong focus on retention and satisfaction
• 3+ years of SaaS renewals, sales, customer success, or account management experience, preferably in an Enterprise SaaS environment
• Strong negotiation skills with experience handling complex renewals and contract discussions
• A solid understanding of deal structuring, pricing, and contracting; familiarity with basic revenue recognition policies is a plus
• The ability to quickly grasp Anaplan’s Consolidation solutions and articulate their value to customers
• A results-driven mindset with strong organization, prioritization, and problem-solving skills

Desirable

• Anaplan is looking for a tenacious Renewal Manager to join our team. The initial focus will be on the Anaplan Consolidation customers
• This is a stellar opportunity to get involved in a highly visible, large-scale SaaS cloud company. This is an individual contributor role
• Manage a portfolio of renewals, ensuring successful, on-time execution of renewal processes and contract completion
• Work directly with Anaplan customers through video calls, emails, phone, and in-person meetings (when possible) to support the renewal cycle
• Partner with Customer Success and Sales teams to ensure a seamless renewal experience, particularly in cases involving expansion or add-on opportunities
• Negotiate renewal terms effectively, ensuring customer retention while balancing business objectives
• Manage the commercial aspects of customer transitions from legacy Anaplan products to newer offerings, optimising customer utilisation
• Address customer and internal inquiries regarding renewals, pricing, and contract terms
• Review, interpret, and confirm contract terms and conditions, working closely with Finance, Deal Desk, and Legal teams to ensure accuracy and compliance
• Process standard and complex renewal quotes, auto-renewal notices, and orders using Salesforce CRM
• Maintain an accurate 180-day rolling forecast of renewals in your assigned territory
• Archive and maintain all renewal-related documentation for compliance and reference
• Resolve issues proactively by researching solutions and consulting with internal teams