Senior Technical Support Engineer / Escalation Engineer, Cynet Security

Salary not provided

+ Commission/variable component based on performance, as well as stock options

SQL

AWS

macOS

Linux

ELK

Windows

Mid and Senior level

Remote from US

Unified, AI-powered cybersecurity platform

Job no longer available

Unified, AI-powered cybersecurity platform

201-500 employees

B2BSecurityEnterpriseSaaSCyber Security

Job no longer available

Salary not provided

+ Commission/variable component based on performance, as well as stock options

SQL

AWS

macOS

Linux

ELK

Windows

Mid and Senior level

Remote from US

201-500 employees

B2BSecurityEnterpriseSaaSCyber Security

Company mission

To build a future where cybersecurity confidence is absolute, enabling customers to focus on their passions and purpose, free from the anxieties of cyber compromise.

Job

Company

Role

Who you are

Experience: 4+ years in technical support ( Senior technical support engineer / Escalation engineer), post-sales, or professional services. (must)
Industry Expertise: Preferred background in Endpoint Security, Enterprise Networking, or IT Security. (advantage)
Integration & Security: Knowledge in offensive/defensive cybersecurity and product integration is a plus. (advantage)
Communication: Strong verbal and written skills, ability to present to groups. (must)
Collaboration: Experience working closely with pre-sales and sales
Security Technologies: IDS/IPS, NGAV, NGFW, SIEM, EPP, EDR (advantage)
Databases: SQL expertise is a must; ELK and ClickHouse experience is a plus
APIs & Integrations: Hands-on experience with configuration, troubleshooting, and documentation. (must)
Cybersecurity Background: Ethical hacking/offensive security knowledge is a plus. (advantage)
Windows: Advanced troubleshooting & diagnostics (must)
Mac OS/Linux: 2–3 years of troubleshooting & diagnostics. (at least one is a must)
Networking: 2+ years of diagnostics, troubleshooting, and configuration experience
Cloud & Virtualization: AWS, Cloud, VMware - troubleshooting, diagnostics, and configuration experience. (3-5 years)
IT Governance: Documentation, knowledge management, security solutions, integrations, and configurations
Key Security Solutions Expertise
SIEM
EDR
XDR
Firewalls
This role is ideal for a highly skilled, experienced support engineer who thrives in complex troubleshooting, customer interactions, and collaboration with internal teams. It requires a deep technical background in security, OS, networking, and cloud environments while also emphasizing communication and teamwork

What the job involves

Cynet Security is seeking a skilled Senior Technical Support Engineer / Escalation Engineer to join our support team. This role involves working closely with clients to deploy, configure, and optimize Cynet’s security solutions while ensuring a seamless customer experience
You will play a crucial role in troubleshooting technical issues, providing training, and collaborating with internal teams to enhance product performance
This position reports directly to the US Technical Support Team Lead

Our take

A variety of prevalent cybersecurity threats means that companies must use a vast range of complex threat detection and prevention software, and this is becoming costly and complicated.

Cynet provides solutions to this problem by integrating multiple security controls into a unified and autonomous XDR platform. The software does not require staff to operate it and is supported by a 24/7 detection and response service.

The company is producing solutions in a market with a vast number of competitors. However, Cynet’s aim of providing unified and automated cybersecurity within one XDR platform sets it apart and attracts both big and small companies. The release of its mobile threat protection "Cynet 360 Mobile" is another step in the right direction for the company's innovative future.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-8% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 5 rounds)

Apr 2022

$12m

SERIES C

Mar 2021

$40m

SERIES C

Total funding: $90m

Company HQ

Downtown Crossing, Boston, MA

Leadership

Jason Magee

(CEO)

Prior to joining Cynet in 2025, Jason spent over 13 years at ConnectWise, while there he held a number of roles, including COO and CEO.

Aviad Hasnis

(CTO)

Prior to joining Cynet in 2020, Aviad spent over 8 years in the Israel Defence Force in Cyber Security roles.

Alan Komet

(CRO)

Prior to joining Cynet in 2025, Alan was an Investor and Advisor at Graphio,ai, a Strategic Advisor and Guards, and CCO/Chief Strategy and Transformation Officer at ConnectWise.

Nir Donitza

(CFO)

Nir joined Cynet in 2019 as VP of Finance & Strategic Alliances, moving into the role of CFO in 2020. Previously, he was a Senior Manager of Business Development & Partnering at Deutsche Telekom.

Meghan AuBuchon

(CMO)

Prior to joining Cynet in 2025, Meghan spent 6 years at Arctic Wolf as a Senior Director of Demand Generation, and VP of Global Demand Generation.

Daniel Klein

(CBO)

Prior to joining Cynet in 2021, Daniel was the COO at Obsecure and EverC. He also spent over 4 years at Matrix-Exzac in various Managing Director roles.

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