B2B Marketing Manager, 5CA
Outsourced customer support for gaming, digital services, and beyond
Be an early applicant
Outsourced customer support for gaming, digital services, and beyond
1001+ employees
Be an early applicant
1001+ employees
Company mission
To optimize customer journeys with tailor-made CX.
Role
Who you are
- You are located in The Netherlands
- Minimum of a Bachelor's degree in Marketing, Communications, Business or a related field
- At least 3 years of experience in a marketing role with a strong background in content creation, event planning, B2B experience in a service-oriented industry is highly valued
- High level of English & hands on content creation skills
- Proficiency in design and content creation tools (Adobe Creative Suite, PowerPoint etc.) is preffered
- Excellent communication and collaboration skills, with the ability to work cross-functionally
- Ability to interpret marketing performance data and adjust strategies to improve effectiveness and ROI
What the job involves
- As a hands-on B2B Marketing Manager, you will execute marketing strategies that drive measurable business growth and contribute to the sales pipeline while strengthening our brand presence
- You will develop impactful marketing collateral, organize events and webinars, and create content that resonates with our target audience
- By aligning marketing initiatives with key business objectives, you will ensure a focus on pipeline contribution and measurable results, while also maintaining a consistent and recognizable brand
- Collaboration with cross-functional teams will be essential to achieving these goals
- Content and Sales Collateral Creation: Develop and maintain a portfolio of marketing materials, including presentations, case studies, whitepapers, and other assets that clearly communicate our value proposition and expertise in customer support outsourcing
- Event and Webinar Management: As part of an integrated strategy aimed at engaging potential clients, showcasing our expertise, and supporting lead generation and relationship-building efforts, promote, and execute events and webinars
- Brand Strategy and Positioning: Refine our brand’s messaging and ensure consistency across all platforms, helping to establish a distinct and compelling narrative in the market
- Cross-Functional Collaboration: Work with various teams, including Sales, Demand Generation, and Account Management, to ensure alignment of marketing initiatives with business development goals
- Partner with teams handling email marketing and digital campaigns to support integrated strategies and provide the necessary collateral
- Market Insights and Competitive Analysis: Stay updated on industry trends and competitor strategies to adapt and differentiate our marketing approach
- Performance Tracking and Optimization: Measure the effectiveness of marketing activities and use insights to continuously improve the effectiveness of content, events, and campaigns
- A minimum internet speed of 10 Mb/s download and 10 Mb/s upload internationally
- A minimum of 8 GB RAM
- A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
- An Intel Core i5-8260U or better/similar
- A smartphone usable for two-factor authentication that runs at least:
- Android 8.0 or newer
- Apple iOS 15.0 or newer
Our take
5CA is a remote-first customer support outsourcing provider, delivering global multilingual CX services for gaming and consumer electronics businesses. Its network of work-from-home agents supply 24/7 support, that can scale alongside clients' needs.
Operating since 1998, and with its remote model implemented over a decade ago, 5CA has continuously adapted - for example by expanding to serve gaming companies as the media's popularity began. As more people than ever look for remote opportunities to work, and the customer experience becomes more valued, 5CA is in a great position to grow its network and secure further success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Company HQ
Hoog-Catharijne CS en Leidseveer, Utrecht, Netherlands
Leadership
Otto van Haaren
(Founder & CEO)Previously an Export Manager at primax.
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