Sales Operations & Analytics Manager, Olo
$99.5-135.8k
On-demand commerce platform for restaurants
Open for applications
On-demand commerce platform for restaurants
501-1000 employees
Open for applications
$99.5-135.8k
501-1000 employees
Company mission
To give customers better, faster, and more personal service from the restaurants they love through its digital ordering and delivery platform.
Role
Who you are
- We are seeking a detail-oriented professional with a passion for transforming complex data sets into actionable insights to join our team as Sales Operations & Analytics Manager and take ownership of our data analysis and reporting efforts
- 6+ years of experience within analytics, sales operations, or strategy, ideally in a fast-paced environment with B2B SaaS experience strongly preferred
- Excellent analytical and quantitative skills used to translate data and trends, along with market and customer insight, into the execution of a clear selling strategy
- Strong knowledge of databases and experience in querying and working with large datasets
- Proficiency in Salesforce with excellent analytical, reporting, data manipulation, dashboard creation, and business intelligence skills
- Strong knowledge of other sales and BI tools like Clari, Tableau, and similar platforms
- Excellent problem-solving and critical-thinking skills, with the ability to analyze complex data sets and distill actionable insights
- Strong communication skills, with the ability to effectively present complex findings and recommendations to non-technical stakeholders
- Self-motivated and proactive, with the ability to work independently and collaborate effectively within a team
What the job involves
- Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences
- As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular
- Reporting to the Senior Director, Sales Operations & Analytics, you will collaborate with our Sales leadership and with cross-functional teams, including Product, Marketing, Operations, and Finance, to provide strategic recommendations and drive data-related initiatives
- Your expertise in data analytics and visualization will contribute to the success of our business and help us make data-driven decisions
- Build and implement sales reporting processes and metrics; proactively monitor revenue generating activities to maintain high levels of quality, accuracy, and process consistency, and share key metrics for executive and board-level reporting
- Create and maintain reporting dashboards and KPIs that provide insights into revenue performance, sales pipeline, and market trends
- Support GTM leadership through capacity planning, productivity review, market segmentation, territory carving, and headcount allocation
- Evaluate sales forecasting results and trends, and operationalize forecasting with data
- Create and maintain a single source of truth for enterprise data dictionary
- Collaborate with stakeholders to define business requirements and develop effective data-driven solutions to support them
- Stay up to date with the latest industry trends, tools, and best practices in sales operations and data analytics, and proactively share knowledge and insights with the team
Our take
In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.
Olo provides all-in-one digital ordering and delivery platforms for restaurants, providing software interfaces for digital payments, menus and ordering, in addition to on-demand delivery. The platforms are provided in both mobile and web formats and facilitate both traditional and alternative ordering systems such as at kiosks, drive-thrus, and voice automated ordering. Whilst the company certainly faces competition from the variety of alternative digital ordering platforms for the catering industry, it stands out by providing an all-in-one solution, instead of focussing on just one area.
The company has partnered with catering giants such as Denny's and The Cheesecake Factory, whilst also providing affordable systems for small independent businesses. The latest addition to its offerings is the commercially available "Borderless" functionality, which has the potential to speed up and streamline payment at venues across Olo's network.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2019
$100m
SERIES D
Jan 2019
$18m
EARLY VC
Total funding: $181.3m
Company benefits
- Premium healthcare coverage
- For you and your family
- 20 days PTO, 10 sick days +
- 4 mental health days
- Flex work policy + remote office stipend
- 401(k) Match
- Company Equity
Company HQ
Tribeca, New York, NY
Leadership
Noah Glass
(CEO)Experience as International Expansion Manager of Endeavor Global, Inc. from 2003 to 2005. CEO of GoMobo.com since 2005.
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