Customer Success Senior Manager, Salesforce

• 8 + years in Customer Success, Account Management, or a strategic customer-facing SaaS role
• Proven experience managing large, complex enterprise accounts with multiple stakeholders
• You're skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C-suite, in clear and confident terms
• Experience with adoption and renewal motions in a multi-product environment
• You have hands-on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni-Channel routing

Desirable

• Our Customer Success team partners with Salesforce's highest-value customers to help them get the most from their Salesforce investment
• As a Customer Success Manager aligned to our Technology, Media, and Telecommunications segment, you'll serve as a trusted advisor and single point of accountability, guiding customers through strategic priorities, platform adoption, and long-term value realization
• Own the full Signature Success experience for your customers - from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud - so customers see measurable business outcomes throughout their lifecycle
• Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer's goals and roadmap
• Monitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods
• Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation, and actively develop fluency in autonomous agent capabilities through ongoing learning