Support Associate, Tava Health
More information about location
Mental healthcare platform
Job no longer available
Mental healthcare platform
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To facilitate meaningful connections between mental healthcare providers and their clients.
Role
Who you are
- Low-ego, customer-centric attitude
- Outstanding written and verbal communication
- High attention to detail/accuracy
- Self-motivated team player who thrives in multi-tasking environment and can adjust priorities
- Strong de-escalation skills (and ability to discern when to escalate a concern or complaint)
- Bonus: Exposure to health insurance industry and past experience in customer-facing, project management, behavioral health, communications, or other roles with demonstrated ability to increase customer satisfaction
- We’re looking for someone who is invigorated by our mission and this specific opportunity, not just someone who simply checks all the boxes
What the job involves
- We are looking for a Support Associate to ensure our clients and providers are successful
- When a client is matched with a provider on our platform, a lot of thoughtful orchestration takes place behind the scenes to make both the client and provider journeys feel seamless
- In this role, you will work closely with our operations team, giving you unique exposure to business operations, as well as provider and customer success
- Because we are a startup, we are looking for someone willing to learn on the job who is highly organized, dependable, self-driven, low-ego, and excellent interpersonally
- Act as the initial support contact for our clients and providers
- Provide thoughtful/empathetic phone, email, and chat communication to clients and providers
- Assist clients with navigating their clinical journey from sign-up to completion of therapy, including follow-up to help clients schedule appointments
- Advocate for clients and providers by capturing feedback and working cross-functionally, ensuring their needs and concerns are communicated internally
- Provide troubleshooting and technical support to both clients and providers
- Escalate concerns appropriately and in a timely manner
- Exhibit a high level of familiarity with our applications and their functionality
- Answer onboarding-related questions of new providers, as necessary
- De-escalate dissatisfied clients and providers and, when applicable, quickly elevate internally
- Manage various operational tasks associated with supporting/tracking clients and providers
- Process provider offboarding and assist with connecting clients with new providers
- Act as initial contact for clients referred through insurance directories and assist clients with payer-related questions
- Verify client eligibility and communicate changes to eligibility in a timely manner
Our take
Sponsored access to mental health support is quickly becoming a staple of employee benefits packages, as companies race to attract talent and maintain the wellbeing of their workers. Tava Health supplies a mental healthcare platform that serves both employers and individuals, helping to facilitate better access to therapy and other resources.
While competition between mental health startups is fierce, Tava's primary focus on employers and employees should help it to stand out. By partnering with employers and insurers, the platform is able to pair its users with certified therapists for online consultations at no charge and with little fuss, as it bills the employer or insurer directly.
Still a relatively young company, Tava Health has been steadily expanding its network of therapists to cover every US state. It has also grown its headcount and partner network, and looks to secure yet more partnerships in the future than will help it to connect more people to the services they need. Alongside this steady growth, it also secured funding in 2024 to really ramp up its expansion efforts.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2024
$20m
SERIES B
Dec 2021
$10m
SERIES A
Total funding: $33m
Company benefits
- 100% covered health plan premiums for employees and dependents
- Free therapy benefit
- Up to 12 weeks of gender-neutral parental leave
- Generous PTO
- Free Lunches on Fridays
- Mental health hour each month
Company HQ
Central City, Salt Lake City, UT
Leadership
Dallen Allred
(Co-Founder & CEO)Co-founded and was COO of Artemis Health, a high growth health data analytics company for self-insured employers. Previously co-founded secondary event tickets website Stubtopia.
Jason Ockey
(Co-Founder & COO)Former Senior Associate at Utah-based Kickstart Seed Fund, and was a Boston Consulting Group Associate and Consultant. Prior to this they were an Economics Research Project Manager at Brigham Young University.
Spencer Gardner
(Co-Founder & CTO)Has worked in Software Development, Engineering, and Management for Microsoft, Artemis Health, and Spiff, a high growth sales commission SaaS startup.
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