Seasonal Product Support Associate, Wayfinder
Hourly role paid at $25/hour
Social educational programmes for schools
Open for applications
Social educational programmes for schools
101-200 employees
Open for applications
Hourly role paid at $25/hour
101-200 employees
Company mission
To help students and schools confidently navigate the transition between school and life with purpose, confidence, and the social emotional skills to succeed.
Role
Who you are
- Recently completed a Bachelor’s degree, or have experience in customer service or technical support
- Strong problem-solving and troubleshooting skills
- Excellent attention to detail and organizational abilities
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Strong written and verbal communication skills
- Comfort working with data, spreadsheets, and basic technical systems
- Experience with customer support tools (e.g., Zendesk, Intercom), Salesforce, or content management systems is a plus
- Fluency in written and spoken English
What the job involves
- Wayfinder is seeking a seasonal Product Support Associate to deliver timely, high-quality support to our users. This role will handle high-volume, detail-oriented operational tasks, including rostering users, managing licenses, updating permissions, and working with spreadsheets and system data. This role will play an integral part in the Product Support team’s ability to deliver excellent customer and technical service
- Our ideal candidate is technically literate, highly detail-oriented, and comfortable working in fast-paced environments where they manage multiple incoming requests simultaneously. This role is well-suited for someone who enjoys structured, procedural, precision-based work involving spreadsheets, user systems, and ticket-based workflows.
- This is a full-time, seasonal position. This person will be expected to work up to 40 hours each week. The estimated duration for this position is May 2026 - October 2026
- The seasonal Product Support Associate will report to the Product Manager, Operations
- We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply!
- Manage and reduce support ticket backlog while addressing incoming requests in a timely manner
- Provide on-demand, time-sensitive rostering support to users
- Handle manual user additions, license assignments, and perform quality checks
- Document and navigate Salesforce workflows to track, update, and resolve customer requests
- Maintain and troubleshoot failed or errored data imports
- Support demo account setup and management
- Provide coverage for the rostering slack channels and respond to internal questions
- Assist in identifying recurring issues and suggest process improvements
Our take
First born in Stanford Design School's lauded k12 Innovation Lab, Wayfinder was founded in response to growing youth mental health crises. It sets out to reimagine adolescent education with a focus on belonging, purpose and meaning.
The platform is now used by over tens of thousands of students around the world. Wayfinder's system is constantly evolving, following the most recent research to generate a social-emotional learning curriculum that can be integrated into schools' wellness programs.
As digital schooling becomes more common, Wayfinder has focussed on building digital versions of its curriculum - which is now the common form of its offering. It is a well-funded company that has invested in continued product development, and continues to broaden its reach to support more students.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jan 2022
$6.6m
SERIES A
Mar 2021
$1.5m
SEED
Total funding: $8.1m
Company benefits
- Stock: Ownership in a fast-growing venture-backed company
- 401k: We care about your ability to save for your future
- Family Focus: Parental leave and flexibility for families
- Time Off: Flexible vacation policy to encourage people to get out and see the world
- Healthcare: Medical, dental, and vision policies
- Goodies: Whatever hardware and software you need to get the job done
- Team Fun: Regularly scheduled events, annual retreat, and celebrations
- Learning: Learning & Development Opportunities to grow your skills and career
- Great team: Working with fun, hard-working, kind people committed to making a difference!
- Flexible culture: We are results-focused. We don’t work at the office every day
- ...And much more! Lots of other perks make this company an incredible place to work
Company HQ
Old Bend, Bend, OR
Leadership
Patrick Cook-Deegan
(Founder & CEO)Studied Education at Brown and Stanford. Was a Fulbright Scholar with the US State Department, and worked as a mindfulness instructor with UWC ISAK Japan. Lectured at Stanford.
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