Success Coach, Showpad
Customer Solutions Org
2 days a week in office
Sales enablement platform for sales content, training and coaching
Open for applications
Sales enablement platform for sales content, training and coaching
201-500 employees
Open for applications
2 days a week in office
201-500 employees
Company mission
Showpad's mission is to empower sales and marketing to sell the way buyers want to buy.
Role
Who you are
- 2-years in customer-facing role in SaaS that required you to be hands-on with the product (e.g., Customer Success, Support, Professional Services)
- A love of customer interactions and comfort with short term, high volume customer engagements
- A sharp focus on goals and a powerful work ethic
- An excitement for building a new industry-leading CX function at Showpad
What the job involves
- Reporting into the Director of Success Coaching, the Success Coaching team works with Showpad customers to guide their effective adoption of Showpad solutions to ensure they’re realizing value with the platform
- Success Coaches are Showpad product experts - both the platform itself and the varied use case applications of the technology to business challenges
- This role does not hold a traditional “book of business,” but instead interacts with customers when they can have the most impact
- At any point in time a Success Coach will serve a set of customers who are individually identified proactively or reactively to improve their health.
- Proactive motions include executing on cross-customer adoption improvement campaigns, teaming up with Account Manager to address a specific adoption challenge, and proactively reaching out to customers who can benefit the most from newly-released functionality
- Reactively, Success Coaches address risk by responding to a specific call to action based on expressed need or customer health
- Consult with customers in engagements ranging from one time to multiple-touch plays with the goal of improving customer health. This may include diagnosis of challenge(s), consulting on common best practices for improving the use of Showpad, and advising customers on how to use different key functionality
- Plays may include: introductions for new admins, providing admin training around existing or new functionality including best practices, giving guidance about a customer’s instance, working to improve adoption through adoption plans
- Quickly assess a customer situation, analyzing the customer’s Showpad instance and leveraging our internal data tooling through Salesforce, Gainsight, Gong, AMs, etc. to gain context for meaningful customer discussions
- Own play execution from beginning to end including setting meetings, prepping a necessary, following team playbook and content, and sending meeting recordings and surveys post-play
- Maintain effective asynchronous and synchronous communication with the customer’s AM, ensuring transparent communication about status updates, support required, etc
- Sustain expertise about the Showpad product including as it evolves through major and minor releases as well as other relevant technologies that we integrate with (e.g., SFDC, Sharepoint)
- Capture insights from customer interactions and document in Gainsight/Salesforce as appropriate (leveraging Gong AI)
- Provide support in developing and improving standardized adoption playbooks
Salary benchmarks
Our take
Sales teams have always used tech solutions to help improve how they source leads, develop relationships and close deals.
Showpad believes they're part of the fourth pillar of the technology marketing stack: storage (the cloud services where you keep all your data), CRM, marketing automation and sales enablement. The first three help manage a salesperson's activities, while sales enablement helps them to be more effective.
Their technology allows employees to share sales collateral with each other. The material and its link to successful sales becomes part of how Showpad “learns” what works and what doesn’t, enabling them to suggest materials for a specific sales effort.
Showpad has ties to companies in over 50 countries, and in 2023 released its Enablement Operating System product for its preexisting customers. This first of its kind analytics and insights dashboard exemplifies how at more than a decade old, Showpad is still at the forefront of the marketing software sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
36% female employees
-17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2019
$70m
SERIES D
Jan 2018
$25m
SERIES C
Total funding: $155.5m
Company benefits
- Work from home opportunities
- Health insurance
- 26 days holiday (excl. bank holidays)
Company values
- Keep it simple - We do and say exactly what we mean, and we keep it short
- Take ownership - We take initiative, keep our word, and finish what we start
- Grow together - We improve the team by improving ourselves and helping others
- Be transparent - We keep the communication lines open
- Be passionate - We love what we do and we do what we love
- Be humble - We’re serious about our jobs but we don’t take ourselves too seriously
- Embrace diversity - We understand that our individual differences make our global team stronger
Company HQ
Ghent, Flanders
Articles
Leadership
Pieterjan Bouten
(Executive Chairman)Prior to Showpad, was head of Business Development for Netlog (online community, then acquired by Meetic). Left Showpad CEO position in early 2022.
Peter Minne
(Co-founder)8 years of experience a developer, including projects for MTV Europe and Hewlett Packard
Louis Jonckheere
(Co-Founder & Executive Board Member)Partnerships Manager at Netlog, where they met Pieterjan.
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