Client Success Partner, SpotOn
Spanish & English Bi-lingual
$60.9-79.2k
Salary dependent on location. + Equity & Bonus
More information about location
Point-of-sale software and payment processing
Be an early applicant
Point-of-sale software and payment processing
1001+ employees
Be an early applicant
$60.9-79.2k
Salary dependent on location. + Equity & Bonus
More information about location
1001+ employees
Company mission
To empower small businesses to succeed and grow, by giving them access to cutting-edge payment and software solutions.
Role
Who you are
- Proven ability to manage high-volume client accounts effectively
- Strong communication and customer service skills
- Familiarity with SpotOn tools (Salesforce, HUB, Tableau, Metabase)
- Understanding of adoption campaigns and low-touch engagement strategies
- Ability to follow standardized processes and operational procedures
- Previous Experience
- 1 year of professional experience in customer success or related roles
- Experience in fintech or SaaS environments preferred
- Education / Professional Training
- Bachelor’s degree in Business Administration, Communications, Marketing or a related field required
- An equivalent combination of education and experience may be considered
- Bilingual Proficiency in English and Spanish
What the job involves
- The Client Success Partner manages a large portfolio of Core Accounts (Segment C) and drives client retention and adoption through scalable engagement strategies
- This role is ideal for highly motivated, detail-oriented individuals who want to develop foundational client success skills in a fast-paced, high-volume environment
- You will gain experience managing accounts using standardized programs, adoption campaigns, and automation tools to drive client satisfaction and retention.
- Success requires curiosity, attention to detail, and a commitment to helping clients realize value while building a foundation for a career in client success
- Manage a portfolio of Core Accounts (Segment C) using standardized engagement campaigns
- Monitor account health and respond promptly to support inquiries or issues
- Execute adoption campaigns and proactive check-ins to maintain satisfaction
- Identify potential upsell or cross-sell opportunities through standardized programs
- Promote additional SpotOn solutions to increase adoption across accounts
- Partner with internal teams (Product, Implementation, Support) to deliver consistent client experiences
- Escalate complex issues to senior CSPs when needed
- Maintain accurate account records and engagement metrics
- Use dashboards and reporting tools to track adoption and retention outcomes
Our take
SpotOn is an end-to-end software and payment platform that provides businesses with a range of payment options, from simple mobile payments to fully integrated restaurant management systems, fueling growth and supporting business evolution, with its innovative, future-proof tools.
The company’s ecosystem of intuitive software, point-of-sale, and payment solutions serves businesses of all sizes from a range of industries, from local family restaurants to Major League Baseball Stadiums. From its flagship SpotOn Restaurant to its latest SpotOn Retail, the company provides tools that manage scheduling, analytics, custom website development, compliance, and omnichannel capabilities.
As a triple unicorn company, SpotOn has seen substantial growth since being founded in 2017, completing numerous funding rounds and consistently delivering new product capabilities and expanded offerings. SpotOn continues to focus on partnerships and technology development as it expands its market reach within the retail, food, and hospitality sectors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$300m
SERIES F
Sep 2021
$300m
SERIES E
Total funding: $915m
Company benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- Stock Options
- Paid vacation, 11 company holidays, sick time, and volunteer time off
- Headspace membership for guided meditation and stress relieving tools through the Sequoia App
- Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
- Desk, Chair and Monitor needed for your home office? We got you
- Monthly cell phone and internet stipend
- Unlimited access to virtual audio and visual workouts through the Sequoia App
- Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
- Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice
Company HQ
Financial District, San Francisco, CA
Leadership
Doron Friedman
(Co-Founder, Managing Director & CHief Innovation Officer)Having studied at the Wharton School, spent almost 11 years at Arroweye Solutions, rising to the position of CEO. Co-founded SpotOn in 2011, and was initially the company's co-CEO. Since 2017 has been Managing Director.
Matthew Hyman
(Managing Partner)Founded CardPayment Solutions in 2000, spending 5 years managing the company before starting CentralPayment Corp. After that co-founded SpotOn with Doron, working since 2017 as Managing Partner.
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