Program & Enablement Manager, Justworks
People Operations
$109-119.9k
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
Be an early applicant
$109-119.9k
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You excel at connecting the dots across people, processes, and platforms to ensure seamless execution
- You're passionate about the employee experience and excel at project management
- You're eager to own project plans, programs, communications, and training initiatives that drive engagement and ensure our employees feel supported and delighted
- Minimum of 3-5 years of project management or program experience within a tech-forward organization
- Minimum of 1-2 years of experience in the learning and development and/or HR space
- Creative problem-solver with a passion for making complex things simple(r)
- Team player who puts the needs of the project and group first
- Able to manage up and navigate multiple teams and their priorities and needs
- Proven ability to interpret data to inform decisions and measure outcomes
- Strong communication skills, including facilitation and presentation skills
- High degree of discretion and sensitivity when handling confidential information
- Strong presentation and data manipulation skills
- High Proficiency in tools such as Google Workspace, project management platforms (e.g., Asana, Trello), and HRIS systems a plus
- In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:
- Customer focus - builds strong customer relationships and delivers customer-centric solutions
- Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism
- Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
- Results-driven - consistently achieves results, even under difficult circumstances
- Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation
- Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding
- Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome
- Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
What the job involves
- As a People Operations Program & Enablement Manager on our People Operations team, you will own the development and execution of project plans, programs, communications, and training designed to enhance employee engagement and satisfaction
- Your passion for HR and people-first approach will drive you to create outstanding employee experiences
- Proactive and highly organized, you bring operational rigor to everything you do - from managing key employee lifecycle moments to driving scalable enablement initiatives
- Your ability to manage confidential information with discretion, paired with strong cross-functional collaboration skills, will enable you to build impactful partnerships and programs that make a difference and contribute to a people-first culture within our growing People & Talent department
- Lead People Programs: Own the end-to-end execution of essential People programs - including New Hire Orientation, Employee Handbook rollouts, benefits activations, and annual renewals - ensuring a seamless experience from ideation to launch
- Power Employee Enablement: Design, facilitate, and continuously improve training programs aligned with employee needs and business goals, using insights and feedback to inform content and delivery.
- Project Management: Drive complex People Operations projects, including benefits renewals, end-of-year tax processes, and policy updates, ensuring milestones are met and stakeholders are informed along the way
- Communications & Change Enablement: Craft and deliver clear, consistent, and empathetic employee communications for key lifecycle moments—helping employees navigate change with confidence and clarity
- Data-Informed Strategy: Analyze data to uncover trends, track program effectiveness, and generate actionable insights that inform strategy and optimize employee experience and enablement
- Cross-Functional Collaboration: Partner with Centers of Excellence (CoEs) and business leaders to drive People initiatives forward in a human and strategic way
- Continuous Improvement: Lead quality assurance efforts, using feedback and insights to evolve and scale People programs and initiatives. Develop and maintain scalable programs, projects and processes that align with business needs and enhance employee experience
- Issue Resolution: Act as a point of contact for issue resolution, seeing problems through to completion with accountability and care
- Flex to Impact: Take on new opportunities beyond your core scope that support the broader People strategy and organizational goals
- Perform other related responsibilities as needed based on department and/or organizational needs
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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