Senior Market Manager, Airbnb
$139-166k
More information about location
Community marketplace for holiday accomodation
Job no longer available
Community marketplace for holiday accomodation
1001+ employees
Job no longer available
$139-166k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 8+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships
- 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge
- Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities
- Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making
- The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight
- Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success
- Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills
- Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role
- Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management
- Based in Chicago, and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter
- Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector
What the job involves
- The Supply – Stays team plays a key role in shaping these stays
- As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values
- As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in the Great Lakes and Smoky Mountains region
- This will involve managing Hosts and acquiring high-quality inventory
- Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams and leveraging your expertise on the local market
- With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success
- This includes developing acquisition strategies, and managing relationships with strategic partners, including the creation of new partnerships
- You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions
- Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets
- Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed
- Implement strategies to effectively manage and optimize strategic partnerships
- Prospect and onboard new, high-quality supply within your assigned geography
- Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders
- Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources
- Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory
- Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success
- Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders
- Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests
- Represent Airbnb in external meetings with Hosts and at industry conferences in your market, solidifying the brand's presence and commitment
- Support host community programs in your region, contributing to the growth and engagement of Airbnb's community
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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