Senior Inbound Product Manager, ServiceNow
AIOps
$137-233k
+ Equity (when applicable) and variable/incentive compensation
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$137-233k
+ Equity (when applicable) and variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience: At least 5 years in product management or as a solutions architect in the IT operations market, showing successful product development and management
- Technical Expertise: Understanding of cloud-based solutions, log and metric analytics, and basic knowledge of AI/ML technologies in IT operations
- Systems Knowledge: Experience with system, network, application, and observability solutions
- Decision Making: Ability to make informed decisions balancing technical feasibility and potential, along with strong prioritization skills that are data-driven and based on market needs
- Strategic Thinking: Quick learner with a strategic mindset, effective communication skills
- Adaptability: Comfortable with ambiguity, demonstrating flexibility and resilience
- Customer Engagement: Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Education: Bachelor’s degree in Computer Science or a related field
What the job involves
- We are seeking an experienced Senior Inbound Product Manager to evolve the Service Now AIOps administrative experience
- AIOps helps IT operations teams prevent or quickly resolve operational problems affecting critical services and applications
- It reduces the number of critical incidents, improves service availability, and improves team productivity
- It leverages AI models to better understand anomalies, correlate related alerts, and identify probable root cause across many monitoring and observability solutions
- This role will lead administrative workflows to accelerate onboarding and configuration, optimizing for fast time to value and ROI
- You will also work closely with customers, design partners, and prospects to drive the evolution of our product to meet customer needs and drive adoption
- Product Execution - Collaborate closely with the engineering leadership to implement and deliver cutting-edge products
- Competitive Analysis - Engage in comprehensive research and conversations with end users, customers, partners, and industry experts to understand market dynamics and ensure our product is competitive
- Product Strategy - Develop and articulate a clear strategy and roadmap for the AIOps product line, identifying opportunities backed by strong reasoning
- Product Innovation - Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas
- Product Enablement and Success - Work in tandem with the outbound product management, marketing, and pre/post-sales teams to ensure the product's success and market adoption
- Customer engagement - Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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